Associate Relationship Manager, Lloyds
£39.8-48.7k
+ Annual performance-related bonus + Share schemes including free shares
More information about location
2+ days a week in office (The Mound, Edinburgh)
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
£39.8-48.7k
+ Annual performance-related bonus + Share schemes including free shares
More information about location
2+ days a week in office (The Mound, Edinburgh)
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Experience in a customer-facing role within financial services
- Confidence in building and maintaining strong internal and external relationships
- Ownership of complex queries, with strong problem-solving skills and persistence
- Strong organisational and time management skills, with the ability to juggle shifting priorities
- Proficiency in Microsoft 365 tools, especially Outlook and Excel
- A strong sense of ethics and integrity coupled with awareness of risk and experience in identifying and handling it appropriately
- Clear written and verbal communication skills across all levels
- Self-motivated in terms of your own Development, taking ownership for ongoing personal growth
Desirable
- Experience in Business & Commercial Banking
- Proficient in using systems such as BOLT, PEGA and Co-Pilot
What the job involves
- We’re seeking an Associate Relationship Manager (ARM) to provide support for a significant portfolio within our Commercial Banking Coverage teams, primarily comprising Real Estate clients, both investment and development
- Working alongside the Relationship Managers (RM) and Relationship Directors (RD), you’ll help deliver excellent service and tailored solutions to meet our clients’ goals. The clients’ turnover is typically within £3m to £25m
- You’ll play a key role in building long-term, multi-product relationships— leading on the switcher strategy, ensuring funds are with clients quickly, handling risk, and deepening client engagement. This is a dynamic role where no two days are the same, ideal for someone who thrives in a fast-paced environment and is passionate about putting customers first
- Client Engagement: Join client meetings virtually or in person, prepare agendas, and follow up
- Proactively communicate via phone and email, including updates on rates, fraud alerts, and events
- Use LinkedIn to promote the Lloyds Relationship Management profile
- Portfolio Management & Growth: Proactively manage the lending journey to ensure smooth & quick completions
- Support RMs and RDs in identifying and attracting high value clients
- Help grow our existing portfolio by spotting opportunities to expand product holdings and identify new opportunities
- Risk & Compliance: Use your basic knowledge of financial accounts to help assess client needs, support credit proposals and manage risk with existing clients
- Proactively support areas like Credit monitoring, OKYC, and financial analysis making informed recommendations
- Credit & Onboarding: Assist with credit reviews, facility changes, onboarding, and help prepare credit proposals and tender submissions
- Organisation & Efficiency: Prioritise your workload, manage your diary and inbox, and handle queries and data analysis
- Help improve our processes, identifying ways to make things better for clients and colleagues
- Collaboration & Insight: Work with internal teams and product partners to deliver tailored solutions and stay informed on sector developments to support client engagement and inform future strategy
Application process
- End Date: January 16, 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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