Director of Brand and Creative Operations, Chime
$201-279k
+ Bonus + Equity
Office Days: Monday - Friday
4 days a week in office
Mobile banking for the everyday person
Be an early applicant
Mobile banking for the everyday person
1001+ employees
Be an early applicant
$201-279k
+ Bonus + Equity
Office Days: Monday - Friday
4 days a week in office
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- 10+ years of experience in creative operations, production, or similar within a fast-paced tech company and/or agency
- 7+ years of experience leading and managing high-performing teams
- Proven experience building and scaling creative operations processes (in-house or agency)
- Strong experience managing large production budgets and resource planning
- Demonstrated ability to drive operational rigor across creative workflows, tools, and systems
- Strong cross-functional leadership and communication skills, with the ability to influence stakeholders at all levels
- Excellent problem-solving skills, with the ability to break down complex challenges into actionable solutions
What the job involves
- We are hiring for a Director of Creative Operations and Production to lead how our in-house creative team operates and scales
- In this role, you’ll build the systems, processes, and resourcing models that enable our creatives to do their best work—while ensuring we deliver high-quality output efficiently across all marketing channels
- You’ll sit at the center of Creative and Marketing, helping us move faster, stay organized, and bring our brand to life in a consistent, impactful way
- Implement and scale an end-to-end creative operations model with clear visibility into utilization, capacity, and velocity
- Establish and optimize tools, platforms, and workflows to improve efficiency and reduce bottlenecks
- Lead quarterly creative resourcing planning with senior leadership to align output with business priorities
- Develop data-driven reporting and visualization frameworks that clearly communicate team capacity, resource allocation, cost efficiency, and value creation to senior stakeholders
- Orchestrate internal and external creative resources, ensuring seamless workflows from intake to delivery
- Streamline complex processes to enable high-velocity, high-quality creative production
- Manage and optimize the brand OPEX budget to ensure effective allocation of resources
- Oversee external agency partnerships to deliver work on time and within budget
- Lead and develop a high-performing Creative Ops & Production team, driving prioritization and execution excellence
Our take
Chime is part of the growing realm of fintech banks and providers, emphasising straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meagre interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $11.6B since its 2025 IPO. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base. That being said, Chime's IPO, rare in a financially uncertain period, proves that it has shifted from challenger to major player.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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