Technical Onboarding Specialist, HOVER
$74-84k
+ Equity
Smartphone 3D modelling for homes
Be an early applicant
Smartphone 3D modelling for homes
201-500 employees
Be an early applicant
$74-84k
+ Equity
201-500 employees
Company mission
To disrupt the home improvement industry and reinvent the homeowner experience by building the world's most comprehensive and accurate physical property data set.
Role
Who you are
- Siding Expert. Someone who knows and understands all the material needed to properly install Hardie and Vinyl siding
- 2+ years of experience in Production Management, Project Management, Customer Support, Sales, Onboarding, Implementation, or a related function in the Home Improvement industry
- A proven ability to partner and communicate clearly with customers and external partners through complex processes and engagements
- Robust project management experience, including the ability to juggle multiple projects and maintain an 80/20 mindset to stay focused on the most important things
- Strong Excel skills (e.g. comfortable with Pivot Tables and VLOOKUPs)
- Experience working on technical implementations and comfortable spending many hours heads down in systems building customer solutions
- Strong knowledge of the home improvement / construction industry; ability to understand contractors and their day to day
What the job involves
- Our Technical Onboarding Specialists are highly collaborative and work very cross functionally, not only engaging our customers directly but also partnering internally with a variety of teams and departments
- Your primary responsibility will be owning the technical built-out required to implement the Estimation & Ordering platform
- You will be an expert in our product and its capabilities, have empathy for our customers and the challenges they are facing which they hope to solve with our impactful solutions, and be a partner to them as they completely transform their business model to a modern setup using Hover
- Working directly with customers: In partnership with our Customer Onboarding Team, you will spend ~25% of your time talking directly to customers both 1:1s and group calls, on Zoom and on the phone. Your core workflow will be to efficiently onboard customers to our platform in high touch, white glove engagements
- Backend work and prep for customer calls and engagements: You will spend ~50% of your time working in a variety of tools and systems, including our own internal backend tools, in order to onboard customers effectively. For each customer you onboard, you will build out a customized workflow involving in-depth backend work and data entry
- Collaborating within the Onboarding team: Our team is highly collaborative and always working to iterate on our processes and strategies. Since you are on the front line of our customer engagements and will be our resident expert in the product, its capabilities, and its adoption, your voice will be critical in our internal brainstorming and solutioning, and you will spend ~15% of your time collaborating with your peers to improve our methods and efforts and drive accelerated growth
- Collaborating with other teams at Hover: Your insights and recommendations won’t only be valued within our team, but also by other teams across Hover, and you will spend ~10% of your time collaborating with everyone from Product to Engineering to Sales
- Our Technical Customer Success Team is currently focused on helping new Contractors onboard to our suite of Estimation and Ordering functionality, known as our Transform Membership offering
- This includes trades such as: roofing, siding, soffit, fascia, and gutters
- Our Specialists are customer facing, engaging our end users and helping them get set up on our innovative platform, and they also work cross functionally to partner with Product, Engineering, and Design to give feedback and suggestions for product improvements straight from the voice of the customer
Our take
Hover sets out to disrupt the exterior home improvement industry with a platform that enables homeowners to turn basic photos of their property into full 3D models. The platform uses up to eight ground-level photographs of the property, which are patched together into a three-dimensional image.
This image, which is layered with information on materials and dimensions of the structure, can then be used by insurance companies to assess and price damage, without the need to dispatch an inspector.
Hover has had over one million app downloads and following series D financing in 2020, the company has invested in enhancing its 3D data platform whilst expanding its eCommerce efforts. In 2022, Hover was named one of CB Insights Top 50 innovative Insurtech companies 2022.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
33% female employees
-10% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2020
$60m
SERIES D
Apr 2019
$25m
SERIES C
Total funding: $127.3m
Company benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited PTO for exempt employees and PTO accrued at 3 weeks per year for non-exempt employees
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Company values
- Think - To evolve how home improvement happens for homeowners and professionals, we share our diverse perspectives, question assumptions, and push each other to innovate
- Do - We have a strong bias towards action. We work to transform great thinking into products that wow our customers, and we learn and adapt along the way
- Serve - We are guided by the principles of servant leadership and transparency. Whether working with colleagues, serving our customers, or engaging in community work, empowering others through service is part of our core
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
AJ Altman
(Founder)Majored in Computer Engineering at Notre Dame before joining Intel as an engineer. Was a consultant to the US Department of Defense and an infantry officer in the Marine Corps.
Ross Hangebrauck
(Chairman of the Board)Was Managing Director of Almaz Capital from 2013 to 2019. Also co-founded North Vector and is Director of Dabbl.
Salary benchmarks
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