Director of Strategic Operations, Steno

$140-180k

+ Equity

Expert level
Remote in US
Steno

Court reporting services

Open for applications

Steno

Court reporting services

201-500 employees

B2BEnterpriseLegal

Open for applications

$140-180k

+ Equity

Expert level
Remote in US

201-500 employees

B2BEnterpriseLegal

Company mission

To optimize the litigation experience with a revolutionary approach to deposition services created by attorneys, for attorneys.

Role

Who you are

  • We’re looking for an individual who enjoys maintaining a pulse on all aspects of the business, surfacing key insights, tracking corporate priorities, and orchestrating conversations of substance to ensure leaders of the company are focused on the right areas, being held accountable to deadlines, and driving systematic cultural and operational improvements for Steno
  • You have proven experience in a strategic operations or strategy role, ideally at a high growth startup
  • You have experience managing teams and enjoy fostering teamwork and getting results
  • You have a high aptitude and ability to rapidly self-teach on a wide range of topics
  • You have excellent analytical and problem-solving abilities, with a data-driven mindset
  • You have strong leadership skills with the ability to influence and collaborate across departments

What the job involves

  • We’re looking for a Director of Strategic Operations to join our winning team, which is revolutionizing the court reporting industry every single day
  • In this critical role, you will drive projects and assignments on behalf of the COO, focusing on company priorities and growth opportunities for the business
  • You will be influential in helping the operations team scale
  • Be the “right hand” of the COO by leading strategic projects, initiatives, working on special projects and more
  • Help to make effective decisions even when faced with imperfect information, crunched timeline, and finite resources
  • Conduct detailed research on a wide range of projects and distill takeaways into succinct, salient points
  • Take on leadership responsibilities on an interim basis when needed
  • Collect, preprocess, and analyze data for both quick assessments and in-depth investigations
  • Own project management of timely preparation and creation of presentation materials for audiences ranging from internal staff, to investors, to partners, and to the public
  • Juggle responsibilities that range from daily/weekly administrative matters (such as preparing internal and external communication on behalf of the COO, meeting agendas and project managing internal stakeholders) to green-field strategic initiatives stretching multiple quarters
  • Attend meetings, internally and externally, on behalf of COO, represent his viewpoints and report back to ensure alignment
  • The Operations team at Steno is essential to our success, and as a key support to the COO, you’ll play a vital role in this dynamic environment
  • You’ll help ensure that our production, billing, provider operations, customer success, and remote services teams are running smoothly, and delivering high-quality legal services

Our take

Steno is a court reporting agency that offers services to legal professionals, government agencies, and businesses. As a trusted partner, Steno allows law practices to streamline their operations and work more efficiently, all while maintaining the highest standards of accuracy and reliability in its reporting services.

Steno's services are tailored to cases that can take over a year to settle. One of the company's standout offerings is the 'DelayPay' product, which enables lawyers to defer payments for critical services such as court reporting, arbitration, videography, and interpreting until their cases are concluded.

Steno has experienced substantial progress over the past few years, with a growth rate that more than tripled in 2021 alone. With the support of numerous investors, Steno is now in a prime position to continue enhancing its team, products, and services, and embark on expanding into new markets.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

13% employee growth in 12 months

Company

Funding (last 2 of 4 rounds)

May 2024

$46m

LATE VC

May 2023

$15m

SERIES B

Total funding: $67.5m

Company benefits

  • Health, Vision, & Dental Benefits for employees and dependents
  • Wellness/Mental Health benefits for employees and families
  • Flexible Paid Time Off
  • Options of Equity
  • Home office setup, and a monthly stipend to cover internet/phone

Company values

  • Be Highly Reliable: You need simple scheduling, consistent reporting, and customer support anytime you need it, without fail. So that’s exactly what we deliver.
  • Constantly Innovate: Whether we’re building a remote videoconferencing platform from scratch or developing a firm dashboard where you can find all your deposition transcripts in one place, we’re relentlessly pushing to develop the technical tools legal firms need to
  • Operate with a Hospitality Mindset: Your time is valuable—so we do everything we can to give you more of it. Every Steno client gets exceptional customer service with around-the-clock support. We’ll handle the details, so you can focus on winning your case.

Company HQ

Westwood Village, Los Angeles, CA

Leadership

Greg Hong

(CEO & Co-Founder)

Previously co-founded the restaurant reservation management system, Reserve (acquired by Resy/American Express) where they served as the CEO for 5 years.

Dylan Ruga

(Co-Founder)

Currently a Trial Attorney at Stalwart Law Group, which they founded. Previously a Partner at Steptoe & Johnson and a External/Law Clerk at US Courts.

Dan Anderson

(CTO & Co-Founder)

Previously co-founded the payment checkout process, Hail (acquired by Reserve) where they served as CEO. Also worked for the Zurich Insurance Company as Risk Consultant, Head of Application Security, and Director.

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