Director of Strategic Operations, Steno
$140-180k
+ Equity
Court reporting services
Open for applications
Court reporting services
201-500 employees
Open for applications
$140-180k
+ Equity
201-500 employees
Company mission
To optimize the litigation experience with a revolutionary approach to deposition services created by attorneys, for attorneys.
Role
Who you are
- We’re looking for an individual who enjoys maintaining a pulse on all aspects of the business, surfacing key insights, tracking corporate priorities, and orchestrating conversations of substance to ensure leaders of the company are focused on the right areas, being held accountable to deadlines, and driving systematic cultural and operational improvements for Steno
- You have proven experience in a strategic operations or strategy role, ideally at a high growth startup
- You have experience managing teams and enjoy fostering teamwork and getting results
- You have a high aptitude and ability to rapidly self-teach on a wide range of topics
- You have excellent analytical and problem-solving abilities, with a data-driven mindset
- You have strong leadership skills with the ability to influence and collaborate across departments
What the job involves
- We’re looking for a Director of Strategic Operations to join our winning team, which is revolutionizing the court reporting industry every single day
- In this critical role, you will drive projects and assignments on behalf of the COO, focusing on company priorities and growth opportunities for the business
- You will be influential in helping the operations team scale
- Be the “right hand” of the COO by leading strategic projects, initiatives, working on special projects and more
- Help to make effective decisions even when faced with imperfect information, crunched timeline, and finite resources
- Conduct detailed research on a wide range of projects and distill takeaways into succinct, salient points
- Take on leadership responsibilities on an interim basis when needed
- Collect, preprocess, and analyze data for both quick assessments and in-depth investigations
- Own project management of timely preparation and creation of presentation materials for audiences ranging from internal staff, to investors, to partners, and to the public
- Juggle responsibilities that range from daily/weekly administrative matters (such as preparing internal and external communication on behalf of the COO, meeting agendas and project managing internal stakeholders) to green-field strategic initiatives stretching multiple quarters
- Attend meetings, internally and externally, on behalf of COO, represent his viewpoints and report back to ensure alignment
- The Operations team at Steno is essential to our success, and as a key support to the COO, you’ll play a vital role in this dynamic environment
- You’ll help ensure that our production, billing, provider operations, customer success, and remote services teams are running smoothly, and delivering high-quality legal services
Our take
Steno is a court reporting agency that offers services to legal professionals, government agencies, and businesses. As a trusted partner, Steno allows law practices to streamline their operations and work more efficiently, all while maintaining the highest standards of accuracy and reliability in its reporting services.
Steno's services are tailored to cases that can take over a year to settle. One of the company's standout offerings is the 'DelayPay' product, which enables lawyers to defer payments for critical services such as court reporting, arbitration, videography, and interpreting until their cases are concluded.
Steno has experienced substantial progress over the past few years, with a growth rate that more than tripled in 2021 alone. Steno received $15 million in a 2024 Series B round as it begins to roll out its gen-AI-powered Transcript Genius, a tool for transcript analysis, indicating a culture of continued innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2024
$46m
LATE VC
May 2023
$15m
SERIES B
Total funding: $67.5m
Company benefits
- Health, Vision, & Dental Benefits for employees and dependents
- Wellness/Mental Health benefits for employees and families
- Flexible Paid Time Off
- Options of Equity
- Home office setup, and a monthly stipend to cover internet/phone
Company values
- Be Highly Reliable: You need simple scheduling, consistent reporting, and customer support anytime you need it, without fail. So that’s exactly what we deliver.
- Constantly Innovate: Whether we’re building a remote videoconferencing platform from scratch or developing a firm dashboard where you can find all your deposition transcripts in one place, we’re relentlessly pushing to develop the technical tools legal firms need to
- Operate with a Hospitality Mindset: Your time is valuable—so we do everything we can to give you more of it. Every Steno client gets exceptional customer service with around-the-clock support. We’ll handle the details, so you can focus on winning your case.
Company HQ
South Park, Los Angeles, CA
Articles
Leadership
Greg Hong
(CEO & Co-Founder)Previously co-founded the restaurant reservation management system, Reserve (acquired by Resy/American Express) where they served as the CEO for 5 years.
Dylan Ruga
(Co-Founder)Currently a Trial Attorney at Stalwart Law Group, which they founded. Previously a Partner at Steptoe & Johnson and a External/Law Clerk at US Courts.
Dan Anderson
(CTO & Co-Founder)Previously co-founded the payment checkout process, Hail (acquired by Reserve) where they served as CEO. Also worked for the Zurich Insurance Company as Risk Consultant, Head of Application Security, and Director.
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