IT Support Engineer, Pomelo Care

• 2+ years of experience in an IT support/operations role
• Strong customer service and communication skills — you focus on end-user experience and empathize with users
• Success both when working independently and within a team — you'll anchor coverage for the back half of the day
• Experience administering systems like Okta, Google Workspace, Slack, etc
• Experience supporting Apple hardware, including MDM tools like Iru (formerly Kandji) or Jamf, and device lifecycle for a remote workforce

Desirable

• This role works 8:00am–5:00pm Pacific. Pomelo is a remote-first company, though we have offices in NYC and SF that many local Pomelos choose to work from a few days a week
• As an early hire on a growing IT team, you will have the chance to help shape a world-class IT program at a rapidly scaling, high-growth startup. Specifically you will:
• Create an intuitive and user-friendly technology environment for your fellow Pomelos!
• Be the primary IT support coverage during west coast hours for a team that's mostly remote, with folks working from our NYC and SF offices too
• Run onboarding and offboarding for a distributed team: provisioning accounts, shipping devices, and recovering them when people leave
• Implement security policies across Okta, Slack, Google Workspace and others to keep our patients' data safe