Global Account Director, Outreach
$340-365k
OTE
More information about location
AI revenue workflow platform
Open for applications
AI revenue workflow platform
1001+ employees
Open for applications
$340-365k
OTE
More information about location
1001+ employees
Company mission
To change the way companies engage with their customers throughout their lifecycle.
Role
Who you are
- Competitive Mindset: Stay informed about the competitive landscape in key countries and regions, developing strategies to outmaneuver competitors
- Multi-Cultural Perspective: Effectively engage with senior executives across multiple countries, understanding the cultural nuances and leadership styles in each region. Demonstrating cultural adaptability is essential in establishing trust and credibility
- Client Growth Mindset: Demonstrate a deep understanding of your clients' business environments, including industry and market trends. Be adept at analyzing public documents, researching competitors, and translating this information into actionable sales strategies
- AI Adaptability: Demonstrates a growth mindset with a willingness to learn, adapt, and effectively leverage emerging technologies, including AI-driven tools and platforms, to enhance productivity, customer engagement, and business outcomes
- Bachelor’s degree in a relevant field, or equivalent experience
- Over 10 years of experience in strategic enterprise sales with a strong track record of exceeding revenue targets consistently, ideally within SaaS or technology-driven environments
- Proven success in selling complex solutions to large, multinational clients
- Expertise in managing global accounts, including navigating challenges across multiple entities, countries, and languages
- Strong experience in Finance or Telco vertical is a plus
- Strong familiarity with sales automation and CRM systems, especially platforms like Outreach.io and Salesforce
- Excellent communication, interpersonal, and negotiation skills, with a proven ability to influence decision-makers at all organizational levels in multi-cultural environments
- Experience working in fast-paced, results-driven environments with a high level of accountability
- Strong integrity, business acumen, and financial insight to showcase ROI and performance metrics effectively
- Proficiency with asynchronous collaboration tools such as Slack, Microsoft Office or Google Suite, Zoom, and Webex
- Ability to build trust and rapport in both in-person and virtual settings
- Previous experience in an expatriate role is highly desirable
- Fluency in multiple languages is a significant advantage
- We would like to invite you to apply even if you don't think you meet all of the requirements listed. We don't want a few lines in a job description to get between us and the opportunity to meet you
What the job involves
- The primary role of the Global Account Director is to fully manage account operations for large, complex global clients, as well as spearhead strategic customer acquisition. This position is crucial in driving global revenue growth for Outreach by identifying, nurturing, and closing new and incremental business opportunities with enterprise-level global clients
- Acting as a trusted advisor, you will help clients achieve key business outcomes with the Outreach platform, engaging primarily with C-level executives such as CROs, COOs, CEOs, CFOs, and CISOs across multi-entity, global organizations
- Accelerate Revenue Growth: Meet or exceed revenue targets for assigned global accounts by expanding business within existing accounts and acquiring new strategic clients in line with Outreach’s objectives
- Mitigate Churn and Contraction: Build and maintain robust, long-term relationships with key decision-makers across all relevant countries. Ensure high levels of customer engagement, satisfaction, and loyalty
- Lead Complex Negotiations: Guide high-stakes contract negotiations with C-level executives, procurement, and legal teams, ensuring mutually beneficial deal closures
- Cross-Functional Collaboration: Work closely with internal teams—Marketing, Product, and Customer Success—to ensure smooth delivery of services. Act as a strategic leader, effectively communicating and structuring sales plans in collaboration with key internal stakeholders
- Engage with Partners: Understand the partner landscape around your global accounts, identifying allies or competitors, and incorporating strategic sales approaches to navigate complex multinational partnerships
- Data Hygiene: Meticulously maintain accurate and up-to-date records of sales activities, client interactions, forecasts, and pipeline data in CRM systems
- Additional Duties: Perform other responsibilities as needed
Our take
Customer Relationship Management (CRM) has long faced challenges with poorly integrated technology, which has inspired a flurry of companies targeting efficiency in the sector. Outreach is an AI-enabled sales execution platform that enables users to build more pipeline, proactively fix deal risks, and make the best decisions to advance their deals across every moment of the sales cycle.
Outreach is a leader in its category; delivering a comprehensive suite of sales tools, and generating insights from a rich set of industry data. Although there are numerous competitors in the space, the company's early focus on AI is what allowed it to get ahead in the market. and this supported Outreach
Outreach has continued to display good growth after achieving Unicorn status back in 2020. Its solutions have become a mission-critical part of the revenue stack for many customers, with notable names served by the company include Siemens, Twilio, and zoom. On top of this, Outreach announced it has achieved new ISO/IEC certification that recognises responsible AI management, becoming the first company in its category to earn this distinction.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$200m
SERIES G
Jun 2020
$50m
SERIES F
Total funding: $527.3m
Company benefits
- Parental leave - Extended PTO for both parents, plus unique perks to ease the transition of returning to work
- Full medical benefits - Majority of employer paid medical, dental and vision coverage
- 401K - A competitive plan to help you save for retirement
- Flexible time off - We believe in a healthy work/life balance, and in our employees to make practical time off arrangements
Company HQ
Interbay, Seattle, WA
Leadership
Manny Medina
(Founder & Board Member)Was employee number three on Amazon’s AWS team, and led the Microsoft mobile division from launch.
Abhijit Mitra
(CEO)Previously CPO at Commure, SVP and GM (Industry Verticals) at ServiceNow, and Global VP (SAP Cloud for Customer) at SAP.
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