Director of Product Design, Clio
Manage & Expansion Markets
CA$196-294k
In addition, this role is eligible for variable pay that is based on company performance
More information about location
Legal practice management software
Job no longer available
Legal practice management software
1001+ employees
Job no longer available
CA$196-294k
In addition, this role is eligible for variable pay that is based on company performance
More information about location
1001+ employees
Company mission
Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.
Role
Who you are
- We’re looking for a talented experience design director who has a proven track record of taming the complexity of complicated ecosystems and delivering elegant design strategies and experiences that delight customers and maximize business growth
- The ideal candidate is well-versed in crafting 3-5 year experience design strategies that establish a north-star, which can be used as a guidepost to influence roadmaps and designs, so we might capitalize on near term impact while incrementally delivering toward our longer-term objectives.
- They should be a solution-oriented strategist and a systems-thinker through and through, motivated by uncovering and solving wicked hard problems, passionate about inspiring and provoking customer-centered innovation.
- They should care deeply about building and growing designers at all levels to deliver their highest quality work in a fast-paced, rapid growth environment
- Demonstrated expertise in leading a team of designers to conceptualize, build and scale experiences across complex ecosystems
- Expertise delivering clear, connected experiences across product and persona boundaries
- Equally comfortable leading teams through the discovery of 0 to 1 new products as well as big, complex platform level initiatives
- Business acumen and ability to connect design strategy to business value
- Ability to communicate complex subjects with clarity and impact to a variety of audiences
- Strong leadership, partnering, and influencing skills
- Ability to create solutions that scale across short and long term customer and business goals simultaneously
- High level of comfort working within a self-directed culture and navigating ambiguity
- Deep desire to help everyone (customers, stakeholders, and employees) do their best possible work
What the job involves
- We are currently seeking a Director of Product Design, Manage & Expansion Markets to join our Product Design team. This role is available to candidates across Canada (excluding Quebec) and the US.
- Lead multi-year, high impact, experience design strategies across a complex portfolio of products and personas
- Create north-star artifacts that inspire and provoke customer-focused roadmaps and designs and align short-term work to longer-term impact
- Partner cross-functionally to understand and align customer and business goals and influence product strategy
- Lead a team of designers focused on improving the end to end experience of our core product offering, Clio Manage
- Lead the evolution of Clio Manage so that the experience can easily scale as Clio expands into new international markets
- Lead the evolution of Clio Manage so that it can be easily customized as we scale to support new practice areas (e.g., personal injury, family law, legal aid, etc.)
- Lead the evolution of Manage so that the experience can scale to support the needs of our growing customer base with a specific focus on moving up-market and supporting larger firm sizes and more complex multi-user workflows
- Work with peers across the product design team to align and deliver a cohesive platform experience focused on delivering a comprehensive, delightful and integrated experience across the entire Clio ecosystem
- Drive clarity and alignment across design efforts, across initiative and product boundaries
- Contribute to frameworks for assessing and scaling design quality
- Contribute to process and operations to mature and scale design
- Build a high-performing team; invest in coaching and career development; attracting, hiring and retaining top talent; and delivering high-quality outcomes for our customers and our business
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised a large amount of investment capital, most recently in a 2021 Series E round which saw the company attain unicorn status with a valuation exceeding $1 billion. This funding is being used to accelerate its product development, hire additional talent, and for expansion into new markets with a focus on the EMEA region, particularly the UK and Ireland.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Company equity
- $500 contribution when you become a parent and/or guardian
- 4-week minimum vacation
- Work from home when you need to (role-specific)
- Parental leave options for moms and dads
- Customizable extended health benefits (including $2000 per year to spend on counseling)
- Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
- 401k 🇺🇸
- RRSP-matching 🇨🇦
Leadership
Jack Newton
(CEO)Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.
Rian Gauvreau
(Board Member)Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.
Salary benchmarks
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