Technical Account Manager, Veza
Customer Success
$140-180k
+ Equity eligibility
Identity security platform
Job no longer available
Identity security platform
201-500 employees
Job no longer available
$140-180k
+ Equity eligibility
201-500 employees
Company mission
To help organizations trust confidently so they can unlock the value of their data.
Role
Who you are
- Experienced leading enterprise engagements for a technical solution as a CSM, TAM, Sales/Solution Engineer, Professional Services, or related role
- Experience in consulting and implementing technical IT SaaS systems and solutions, preferably cybersecurity and/or identity management
- Broad knowledge and experience in Identity and Access Management (IAM) and/or cybersecurity. Specific knowledge of PAM, CIEM, and ITDR a plus
- Strong collaboration skills to build trust and drive value delivery, including business and technical customer stakeholders as well as internal cross-functional teams (e.g., sales, product, executive management)
- Experience working in a rapidly changing environment, with the ability to manage multiple priorities and adapt to evolving customer needs and business requirements
- Available to travel up to 35%
- Bachelor’s degree, preferably in a technical field (e.g., engineering, computer science, etc.)
What the job involves
- A Technical Account Manager (TAM) serves as a strategic technical advisor, bridging the gap between a customer's business objectives and the capabilities of a Veza platform
- They achieve this by crafting and implementing success and adoption plans that directly align with customer goals, ultimately driving tangible value and outcomes
- Leveraging their technical expertise and relationship management skills, TAMs will guide customers in maximizing the platform's potential, ensuring they unlock its full value and fostering growth for both the customer and the company
- Technical Advisory and Platform Adoption: This role will provide expert technical guidance and support to customers, ensuring the successful onboarding and leading adoption of the Veza platform
- Success Plan Development and Management: Create and manage comprehensive customer success plans that directly align with the customer's business objectives and desired outcomes. Outline specific adoption strategies, milestones, risks, and metrics for success
- Customer Lifecycle Management and Risk Mitigation: Proactively manage the entire customer lifecycle, including onboarding, adoption, executive business reviews, renewal, and expansion. This involves identifying and mitigating potential risks, addressing customer concerns, and ensuring high customer satisfaction
- Expansion Opportunity Identification: Analyze customer usage patterns and business needs to identify opportunities for platform expansion, additional services, and upselling, contributing to revenue growth
- Cross-Functional Collaboration: Collaborate effectively with sales, product development, professional services, customer support, and partner teams to ensure seamless customer experiences and drive successful platform adoption. This includes providing customer feedback to product teams for continuous improvement
- Book of Business Management: Own and manage a portfolio of customer accounts, prioritizing engagement based on customer needs, strategic importance, and revenue events. This involves effective time management and resource allocation
- Performance Reporting and Analysis: Track and report on key performance indicators (KPIs) related to customer adoption, satisfaction, and success. Analyze data to identify trends, areas for improvement, and demonstrate the value of the Veza platform
- Advocacy and Relationship Building: Act as a trusted advisor and advocate for customers within the organization, building strong relationships and fostering long-term partnerships. This includes representing the customer's voice and ensuring their needs are met
Our take
Data is migrating to the cloud, but many organizations lack the tools to protect their data from cloud-based threats and challenges. Veza solves this problem with its authorization-based cloud security platform.
Data volume is set to triple by 2026 and cyber crime is on the rise. As such, companies like Veza are in high demand. However, Veza sets itself apart from its competitors thanks to its focus on authorization, which has been a missing piece of the cloud ecosystem for some time. Veza's ability to tap into a lucrative and underserved gap in the market has allowed it to attract significant attention. The company has raised impressive funding, which is testament to its growing impact.
Recently, Veza was acquired by Service Now, a major milestone for the fast-growing company. Alongside this, Veza also raised $108M in funding in 2025, taking its valuation to $808M and showing strong confidence in its platform. Now part of ServiceNow's security and risk portfolio, Veza is set to scale its technology on a global scale and play a central role in how organizations manage access across cloud, data and AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2025
$108m
SERIES D
Aug 2023
$15m
LATE VC
Total funding: $233m
Company HQ
Mountain View, CA
Leadership
Tarun Thakur
(Co-Founder & CEO)Previously, Tarun co-founded Datos IO which was acquired by Rubrik. He also served as a GM of Rubrik Database Products at Rubrik.
Maohua Lu
(Co-Founder & CTO)Prior to Veza, Maohua was a Senior Staff Engineer at Rubrik, a Technical Director at Datos IO and Research Staff Member at IBM.
Robert Whitcher
(Co-Founder & Chief Architect)Previously a Principal Technical Architect at EMC for 6 years, then worked as a Senior Systems Engineer at SolidFire. He also spent 7 years at Datos IO as a Principal Architect.
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