Sales Development Representative, Rocket.Chat

• Advanced/Fluent English
• Excellent verbal and written communication skills
• The ability to understand customer pain points and correlate potential business value that can be provided by Rocket.Chat
• Understanding of B2B data sources and tools (Apollo.io, Zoho, Discover.org, Clearbit, Sales Navigator, and more)
• Experience with SaaS and working in a B2B environment
• Strong organizational skills
• Excellent time management skills
• Ability to prioritize and manage multiple tasks
• Ability to work independently
• Ability to work in a fast-paced environment
• Goal-oriented and ownership of tasks
• Problem-solving attitude
• Familiarity with the culture of European countries is important

Desirable

• We are looking for a full-time highly skilled and dedicated Sales Development Representative to join our Marketing Team in Europe with a hands-on approach to qualifying and handling leads
• As a leader in secure communication for organizations in highly regulated industries, Rocket.Chat is expanding the team in EMEA to drive new sales interactions
• As an SDR, your role will be to engage with inbound leads
• You will be working with Marketing and Sales teams to manage leads in the EMEA territory
• Respond, engage and qualify inbound leads and inquiries from different sources like trials, webinars and events
• Maximize your effort on the leads that have the highest chance of converting, and not get distracted by a high volume of low-intent leads
• Always excel at delivering the basics of the job, including scheduling discovery calls with qualified leads, rescheduling meetings that fell through, disqualifying inadequate leads, and other tasks that the SDR role includes
• Use email, phone, LinkedIn, and web search in your research and qualification efforts
• Uphold daily activity metrics, as well as weekly, monthly, and quarterly performance metrics
• Hand-off qualified leads to Account Executives for further business meetings
• Bring together strong expertise of our product, how to identify and qualify pain and impact in a prospect, and display fluency of your target market / persona segments
• Strong ICP (ideal customer profile) focus: Know how to be selective and focused in qualifying accounts that align with our ICP
• Understand client needs and offer solutions and support via exceptional product knowledge
• Apply the best practices in lead nurturing to stay in touch with prospects, and collaborate with other colleagues to devise and execute new business growth plans
• Work with Marketing to develop and drive lead generation activities pre- and post-events and webinars
• Nurture leads to accelerate the prospect movement through the sales funnel
• Manage day-to-day activities and lead planning meetings with Sales and Marketing teams to define and execute business growth initiatives
• Suggest and implement improvements in the sales administration process
• Create and maintain a list/database of prospective clients
• Outbound prospecting to be done in special circumstances/campaigns