Senior DevOps Engineer, Neo4j

• Bachelor’s degree in Computer Science or a technology field; or equivalent combination of education and practical experience
• Demonstrated experience leading projects within a devops environment, ideally with experience in infrastructure design, migration and maintenance
• Strong experience working with AWS-based cloud environments to host applications with a variety of AWS technologies
• Strong experience deploying and maintaining logging and metrics environments to aid observability of internal applications
• Experience working with container technologies, including CI/CD pipelines for building and deploying custom containers
• Demonstrated work experience producing design proposals and post-implementation documentation that colleagues can leverage to boost understanding and efficiency within the team
• Demonstrated work experience highlighting effective communication and collaboration skills with varying levels internal and external stakeholders
• Available and willing to travel to Neo4j offices in order to work closely with colleagues for team on-site and project-related purposes
• Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications
• If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application

Desirable

• Neo4j Customer Support is integral to our customers’ success, and a key foundation for the long-term success and satisfaction of our growing customer base
• Within the Customer Support department, we have an Operations & Enablement Team that takes ownership of the tooling and training requirements for the service delivery side of Customer Support
• As the Operations & Enablement Team’s domain has grown and now includes multiple line-of-business applications that are used to deliver value both internally and to our database customers, we require a self-motivated team player to lead the management of the infrastructure
• The Senior DevOps Engineer, reporting to the Operations & Enablement Team Manager, is a new position within the wider Customer Support Team at Neo4j
• This role will be responsible for the infrastructure that supports the Support Operations Team’s applications throughout the lifecycle of these platforms, from initial design, through to ongoing maintenance and scale-up
• The Senior DevOps Engineer will bring their experience and technical knowledge to the team to improve the suitability and durability of the team’s infrastructure, leveraging modern design principles and an understanding of commercial aspects
• When faced with changes or challenges, they immediately look to identify causes and quickly propose solutions that are grounded in best practices and influenced by their technical expertise in Neo4j
• The Senior DevOps Engineer will oversee the design, build and maintenance lifecycle of Support Operations infrastructure. They always look to identify opportunities to develop our infrastructure and team practices with a focus on being lean and leveraging automation and self-serve principles wherever applicable
• Managing the team’s AWS infrastructure, using Terraform IaC; suggesting areas for improving both the design and management of the infrastructure
• Develop automation to streamline operational tasks, system maintenance, and disaster recovery procedures
• Work with the Support Operations Engineers to support their development through implementation of CI/CD pipelines
• Work with Neo4j’s Security Team to implement and enforce security best practices, manage IAM policies, and ensure the security posture of our tools and infrastructure
• Deploy comprehensive monitoring and observability (primarily Prometheus/Grafana and AWS CloudWatch) for all internal applications and infrastructure
• Define and refine alerting rules and escalation policies to ensure proactive detection of system failures, performance degradation, and security anomalies
• Create and maintain dashboards that provide real-time visibility into the health, performance, and usage of internal tools
• Provide data-driven recommendations for scaling infrastructure up or down to meet changing internal demand while optimizing for cost
• Monitor and report on AWS costs associated with the internal tools, identifying and implementing cost-saving opportunities
• Plan a strategy for expanding to a multi-region deployment, highlighting the considerations and feasibility of going to multi-cloud provider in the future
• Collaborate with other team members on projects, both as a lead for the infrastructure aspects as well as a willingness to help with some of the application coding areas where able; for example able to make some minor changes to the code during roll-out phases
• Work with the team manager to highlight areas of research, development and improvement within the devops realm to help ensure that the team and our applications stay up to date with new technologies and techniques, whilst deploying these carefully and judiciously to maximise return on investment