Customer Success Manager, Talon.One
AMER
$125k
OTE
Marketing software for promotions & loyalty programs
Be an early applicant
Marketing software for promotions & loyalty programs
201-500 employees
Be an early applicant
$125k
OTE
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- Passion for tech and experience with SaaS products and APIs
- Experience working in Customer Success, Account Management, or another client-facing role
- Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
- Exceptional communication skills in spoken and written English
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Flexible approach and an ability to operate effectively with uncertainty and change
- Ability to manage a book of 15-20 accounts
- Experience working in the loyalty and promotion industry or relevant marketing-related experience
What the job involves
- As a Customer Success Manager at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers
- We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, Product, and Marketing
- We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth
- Talon.One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole
- Building on strong performance this year, our team is expanding and we’re hiring a Customer Success Manager to support our growth in early 2026
- As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback
- You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes
- Your communication skills will help enhance our enterprise solutions and streamline project management
- Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams
- Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration step
- Collaborate with technical operations (Customer Integration Engineer) and the development team to integrate Talon.One and troubleshoot technical issues
- Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures
- Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets
- Drive retention and growth to your book of business, handling upsell and renewal conversations with a book of business
- Prepare and deliver strategic and business value to customers daily
Our take
Talon.one initiates and automates loyalty programs and discount campaigns for product-oriented businesses. Its varied product service includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions.
Paradoxical to its mission to create developer-free promotion tools for companies, Talon.one was actually founded by several software developers. In 2022, the company partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company, highlighting its integration capabilities as it had to collaborate effectively with various software companies.
Talon.one's offering has a lot of potential, which hasn't gone unnoticed, and its secured a hard-hitting client list that includes Mercedes, Delivery Hero and Adidas. It also raised some serious growth funding in 2025 which puts it in a great position as it eyes thoughtful and sustainable long-term growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2025
$135m
LATE VC
Dec 2018
$3.6m
SERIES A
Total funding: $138.6m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Christoph Gerber
(CEO & Co-founder)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO & Co-founder)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
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