Principal Communication Designer, Twilio
$149-219k
Eligible to participate in Twilio’s equity plan and corporate bonus plan; Salary dependent on location
More information about location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
$149-219k
Eligible to participate in Twilio’s equity plan and corporate bonus plan; Salary dependent on location
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.
- If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- Bachelor’s degree in Graphic Design, Communication Design, Visual Arts, Marketing, or a related field is required
- 10+ years of experience in communication design, visual storytelling, or graphic design, with a minimum of 3 years in a senior or principal role
- Demonstrated experience working directly with executive or senior leadership teams to develop strategic presentations and communication materials
- Proven track record of managing complex, high-stakes design projects independently and delivering impactful visual content
- Design Software Proficiency: Advanced skills in Figma and Adobe Creative Suite
- Presentation Tools: Expertise in PowerPoint, Keynote, and Google Slides for high-quality, polished presentations
- Data Visualization: Ability to simplify and visualize complex data to make information clear and engaging
- Strategic Communication: Skilled in aligning design solutions with business and executive goals, translating ideas into clear, persuasive visuals
- Collaboration: Exceptional interpersonal skills, with experience partnering with C-level executives and cross-functional teams
- Leadership and Mentorship: Demonstrated ability to mentor junior designers, provide constructive feedback, and foster a collaborative, high-performing team culture
- Adaptability: Flexibility to adjust priorities and designs based on evolving needs and feedback from stakeholders
- Detail-Oriented: High attention to detail in all design aspects, ensuring brand consistency and visual polish
- Problem-Solving: Proactive, with a strong ability to anticipate challenges and find creative solutions
- Time Management: Exceptional organizational skills with the ability to manage multiple projects under tight deadlines
Desirable
- Master’s degree or advanced coursework in Design, Communication, or Business is a plus
- Any specialized training in data visualization, storytelling, or digital media is an advantage
- Additional Tools: Familiarity with tools like Sketch, or video editing/motion graphics software is a plus
- Project Management: Experience with project management tools such as Airtable is preferred
What the job involves
- This position is needed to elevate our executive communications by transforming complex product strategies and technology architectures into clear, impactful visuals
- As the Principal Communication Designer, you’ll craft presentations and visual stories that resonate with investors, customers, employees, and partners, strengthening our brand and supporting key strategic initiatives
- Through creative storytelling, you’ll play a crucial role in shaping our transformation narrative and driving alignment across the company’s most important audiences
- Develop and execute visual strategies that clearly convey complex ideas to a range of audiences, including investors, customers, employees, and partners
- Collaborate closely with executives and product strategists to translate key messages, product architectures, and technology strategies into compelling presentations, visuals, and communication materials
- Lead and mentor junior designers by setting high standards for design quality, consistency, and brand alignment, fostering a culture of creativity and excellence
- Drive impactful storytelling initiatives that strengthen and evolve our brand narrative, helping shape and communicate our transformation to key audiences
- Manage multiple high-priority projects independently, ensuring timely delivery and effective execution of visual assets across a range of channels
- Identify and implement innovative design solutions that enhance visual storytelling, incorporate data visualization effectively, and keep our communication style fresh and engaging
- We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way
Application process
- Applications for this role are intended to be accepted until 12/1/24 but may change based on business needs
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
Share this job
View 34 more jobs at Twilio