Senior Employee Relations Manager, OpenText
More information about location
3 days a week in office ( Waterloo or Richmond Hill, Ontario)
Information management for enterprises
Be an early applicant
Information management for enterprises
1001+ employees
Be an early applicant
More information about location
3 days a week in office ( Waterloo or Richmond Hill, Ontario)
1001+ employees
Company mission
To enable intelligent and connected enterprises by managing, leveraging, securing and gaining insight into enterprise information, on-premises or in the cloud.
Role
Who you are
- Bachelor’s degree or equivalent HR experience
- 12+ years HR experience with a particular focus, emphasis and strength in Employee Relations
- Excellent written and interpersonal communication skills with the ability to utilize exceptional active listening skills to determine issues and formulate and ask appropriate follow up questions
- Demonstrated ability to handle difficult or volatile situations/individuals effectively and to mediate in situations where required
- Ability to conduct investigations in a neutral and timely manner
- Demonstrated ability to use sound judgment and maintain confidentiality
- Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, organize time, collaborate with and lead resources to deliver consistent results and bring initiatives to successful completion
- Excellent ability to analyze difficult and complex situations with a proven track record of recommending optimal solutions
- Ability and desire to effectively mentor, develop and coach partners and team members
- Highly self-motivated and able to work autonomously while instinctively keeping all relevant parties properly informed
- High level of expertise/knowledge and understanding of America’s Employment Law with focus on the United States and/or Canada
- Strong Business Acumen with experience working as part of a large global organization
- High degree of business ethics and transparency
- SHRM-SCP or similar certification would be an asset
- Fluency in French a strong bonus
- Fluency in Portuguese would be an added bonus
What the job involves
- Part of the OpenText America’s Employee Relations team, reporting to the Director of Employee Relations, the Employee Relations Senior Manager is a key member of the newly developed Employee Relations Centre of Excellence
- The Employee Relations Senior Manager is an individual contributor who will provide coaching, consulting, expertise and mentorship to Leaders, HR staff, and employees on Employee Relations matters such as performance management, offboarding, policy management, grievance/investigations management, leave management, HR Legal matters, compliance and accommodation, in support of the Employee Relations centralized team model
- The Employee Relations Senior Manager will also lead and/or take the lead in the development of training, tools, templates, processes and reference materials, or other projects in support of the ER Centre of Excellence function
- They will participate in the interviewing, selection, onboarding, training, coaching and evaluating of team members. They will be a subject matter experts with a high level of expertise in North American Employment Legislation and practices with a particular focus and high level of expertise in U.S. and/or Canadian legislation
- Coach, mentor and evaluate members of the Employee Relations team
- Consult with Leaders on performance cases, assisting them with delivering feedback in an objective manner that is intended to motivate employees to improve, while also providing solid documentation for performance cases
- Mainly in a lead capacity, investigate issues by assembling investigation team, gathering all relevant facts, interviewing critical witnesses, reviewing similar cases, and using knowledge, judgment and experience, to recommend course of action to leadership; assisting with the implementation of corrective actions and/or disciplinary procedures
- Handle complex and emotionally charged issues with composure, addressing situations objectively and without bias
- Mediate issues between employees to minimize workplace conflict
- Experience with policy management including drafting new policies and/or making improvements and edit to existing policies to respond to changes in the work environment or legal landscape
- Oversee complex leave situations in collaboration with HR Shared Services, Benefits and other relevant parties, to ensure leaves are handled in accordance with policies, practices and that communication is clear for all parties, including the return to work process
- Partnered with Legal and in collaboration with relevant HR parties and the business, will analyze facts, provide input and recommend course of action to achieve resolution of HR Legal matters that may arise
- Interpret and apply applicable labor and employment laws in the U.S., Canada, Mexico, Brazil and other countries in the America’s as we continue to grow
- Assist Leaders with diagnosing and resolving issues through proper questioning techniques, active listening skills and risk assessment
- Lead the America’s compliance-based responsibilities in alignment with the OpenText global governance framework
- Deeply understand and apply Company policy/procedure/best practices and applicable law while consulting with Leaders, to reduce risk to the Company
- Collaborate with internal legal counsel on issues as appropriate and external legal when approved and necessary
- Support for organizational merger and acquisition activities as needed
- Monthly & quarterly reporting on Employee Relations matters, interpreting data and making recommendations for positive change in the work environment
- Establish and maintain credibility throughout the organization and ensure strict adherence to confidentiality and sensitivity in handling all aspects of private data and confidential matters across the HR team and organizationally
Our take
Founded back in 1991, OpenText offers software applications that manage content or unstructured data for enterprises such as large companies, government agencies or professional service firms.
The company has continuously built out its product suite over the years, keeping pace with the changing market. For example, in 2023 it launched OpenText Aviator, a generative AI platform for business networks and IT operations.
As a recognised market leader, this 25+ year old company shows no signs of slowing down. As well as internal development, it also adds to its value through acquisitions, such as that of MicroFocus in 2023.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Education assistance
- Wellness/fitness reimbursement
- Time off to volunteer
Company HQ
Waterloo, ON
Leadership
Mark J. Barrenechea
(CEO & CTO)Previously served as CEO and President of SGI and Rackable Systems, CTO for Computer Associates and Senior Vice President of Applications Development for Oracle.
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