Customer Success Manager, SOAX
Global rotating proxy network
Job no longer available
Global rotating proxy network
21-100 employees
Job no longer available
21-100 employees
Company mission
To allow unparalleled access to the world’s data in a matter of clicks.
Role
Who you are
- At least 3 years of experience in a Customer Success Management role, ideally in a SaaS environment
- Experience working in a business-to-business setting is preferred
- Demonstrated business acumen with a focus on delivering results of the highest quality
- Excellent verbal and written communication skills
- Proficiency in math; ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
- Problem-solving and analysis skills, results-oriented approach
- Ability to manage multiple tasks and adapt to varying customer requirements using a logical and structured approach
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Strong reasoning skills; ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
What the job involves
- The Customer Success Manager (CSM) is responsible for maintaining high adoption, renewing contracts, and upselling to current customers
- The CSM will manage, develop, and expand an existing and diverse customer portfolio
- You will be the primary point of contact, ensuring customers recognize the value of using our software and are using it effectively to maximize customer contract renewals and upselling opportunities
- Create success plans for customers that outline their critical success factors, success metrics, and potential issues while providing recommendations
- Identify any issues that could impact customer satisfaction to maintain a healthy relationship
- Forecast churn, contraction, and growth within the portfolio
- Establish "get well plans" for accounts that are in poor health, where necessary
- Manage all notes and updates in the CRM and Customer platform tool for all customers to provide visibility throughout the company
- Implement best practices with the client to ensure optimal utilization of the software
- Leverage customer relationships as needed for prospect references, including case studies
- Control communication to keep customers informed of process and procedural changes, as well as new product features
- Implement internal initiatives to continue to drive efficiencies within the Customer Success team
Our take
On the surface, the internet can seem like a relatively straightforward place to do business. However, difficulties quickly arise when attempting to fend off malicious attackers, research global metrics or those of competitors, or promoting your business. As a proxy provider, SOAX exists to provide these essential services flexibly and ethically.
Founded in 2019, SOAX is relatively new to the sector, but has already amassed a large and satisfied customer base. It prides itself on its ethical approach to sourcing proxies, partnering only with businesses that meet stringent requirements, and on the flexibility of its offering both in plan duration and the specific providers of its proxies. With 8.5 million proxies, SOAX lags behind market leader Bright Data, but SOAX's competitive pricing, customer trust and geographic spread has given it an edge it hopes to exploit.
SOAX is working to develop its product by acquiring additional proxies. In the near future it aims to offer data centre proxies, greatly increasing the speed of its connections. It has ambitious plans to increase monthly revenue in two years and is taking on new talent to make this possible.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Glassdoor (5)
Trustpilot (4)
Company
Company benefits
- You can work from anywhere you want, including flexible hours!
- SOAX provides global opportunities to bring your creativity to fresh new challenges every day.
- We provide learning and development budgets for courses and books.
- Great team of enthusiasts to work with, we have a culture that emphasizes collaboration, energy, and openness so that newcomers will feel at home with us quickly.
- 4 Day Work Week: We believe in working smart, not working specific amounts of hours. Our hope is that an additional rest day will help our team relax better and empty some headspace for innovative and creative juices for Mon-Thu work
Company HQ
Holborn, London, UK
Leadership
Evgeny Kayumov
(Co-Founder)In addition to co-founding SOAX, is also a founder of several other companies including BFG Advisors, MetaPax and Gotche Game Studio.
Stepan S.
(Co-founder & CEO)Previously co-founded Gainee. Before that was CEO of Corona Labs and Head of Appodeal Russia & Commonwealth of Independent States.
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