Senior/Business Development Manager, PTW
Player Support
Video game development services
Open for applications
Video game development services
1001+ employees
Open for applications
1001+ employees
Company mission
PTW's mission is to make every gamer's experience as perfect as possible.
Role
Who you are
- Experience selling customer services, outsourcing services, or adjacent services - ideally player support, community, and related tech products and services to different stakeholders at all levels of target organizations
- Knowledge of Player/Customer Support Management either within business development, account management or operations with a large network of Player Support contacts in the gaming industry
- Fluent in English + 1 (French)
- Refined communication skills across all communication channels with the proven ability to work largely unaided in detecting, qualifying, and closing new business
- Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools
- Effective time management and must be comfortable working at senior executive contact levels
- Must be self-motivated and able to operate in a remote environment whilst traveling when required
- Must have dedicated workspace if working from home
- Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills
- Ability to forecast opportunities, be self-motivated, organised, with a passion for gaming
- A network of gaming industry contacts would be valuable
- An organised individual with a passion for gaming is advantageous
What the job involves
- Generating new business / large new logo business across Europe focussing on player/customer support and community management solutions
- Creating a client base through content lead outreach campaigns and develop and execute contact strategies including cold calling, social and business networking
- Developing a partnerships strategy in partnership with other key stakeholders in the business and attending client meetings, presentations, trade shows, etc
- Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to creative effective solutions for each new client
- Identify new prospective clients, and develop and execute sales development strategies for these and develop net-new business sales to agreed sales targets
- Qualify all sales leads, provide value/benefit assessments, and generate plans to close, and work with the service delivery teams to create quotations for new and existing customers
- Act as Key Account Manager for selected customers, managing the relationship with the client, customer review meetings and participating in the communications with the client and handing over to our Client Partnership Management team
Our take
Video game development is a complex process that requires teams of artists, programmers, testers, voice actors, and other specialists to allow the game to launch successfully. However, sourcing and hiring such specialists and coordinating teams can be a time-consuming task, particularly for cross-platform and multilingual games.
PTW provides cross-platform video game development services for publishers, focused on offering end-to-end services from art production and game development to localization and data collection. The company differentiates itself from similar agencies by focusing heavily on localization, ensuring that every game has been designed to meet QA for localized standards such as slang, culture, holidays, taboos, food, and more.
Whilst PTW certainly faces competition from other video game development agencies and freelance service providers, the company recognizes that building and coordinating such a team is complex. By filling any specialist gaps in a development team whilst focussing heavily on localization, the company claims it can help video game developers publish high-quality video games that meet the expectations of players, wherever their location.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Excellent OTE with % based commission package - uncapped
- Working with people creating cutting edge interactive entertainment
- Group pension scheme and death in service benefit
- Dynamic and entrepreneurial culture
- Video games focused environment
- The opportunity to work with video games pioneers creating cutting edge interactive entertainment
Company values
- Question Everything - Think laterally, come up with creative solutions and innovate. Challenge the status quo and change the norm
- Be Fearless - Take calculated risks, even if it means failing, and then try again. Know your worth and that you have value
- We're Stronger Together - Look out for one another. Empower others to help them grow and be their best self. Communicate with honesty, transparency, and respect
- Get It Done - Once we come up with something brilliant, we like to run as fast as we can to get it done
Company HQ
Venice, Los Angeles, CA
Articles
Leadership
Teppei Tachibana
(Chairwoman)Graduate of Tokyo University of Foreign Studies. Founded Pole to Win in 2009 as CEO. Currently acts as President and CEO for Pole to Win Holdings.
Deborah Kirkham
(CEO)Group Manager of Engineering Services for Check Point Software from 2005 to 2008. Experience as Director of Operations for BANDAI NAMCO Games Inc and as Director of Production Services for LucasArts.
Diversity, Equity & Inclusion at PTW
- Pole To Win International does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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