Senior/Business Development Manager, Side
Player Support
Video game development services
Job no longer available
Video game development services
1001+ employees
Job no longer available
1001+ employees
Company mission
To help studios bring their vision to life and make every gamer's experience as perfect as possible.
Role
Who you are
- Experience selling customer services, outsourcing services, or adjacent services - ideally player support, community, and related tech products and services to different stakeholders at all levels of target organizations
- Knowledge of Player/Customer Support Management either within business development, account management or operations with a large network of Player Support contacts in the gaming industry
- Fluent in English + 1 (French)
- Refined communication skills across all communication channels with the proven ability to work largely unaided in detecting, qualifying, and closing new business
- Excellent problem-solving, analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools
- Effective time management and must be comfortable working at senior executive contact levels
- Must be self-motivated and able to operate in a remote environment whilst traveling when required
- Must have dedicated workspace if working from home
- Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills
- Ability to forecast opportunities, be self-motivated, organised, with a passion for gaming
- A network of gaming industry contacts would be valuable
- An organised individual with a passion for gaming is advantageous
What the job involves
- Generating new business / large new logo business across Europe focussing on player/customer support and community management solutions
- Creating a client base through content lead outreach campaigns and develop and execute contact strategies including cold calling, social and business networking
- Developing a partnerships strategy in partnership with other key stakeholders in the business and attending client meetings, presentations, trade shows, etc
- Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to creative effective solutions for each new client
- Identify new prospective clients, and develop and execute sales development strategies for these and develop net-new business sales to agreed sales targets
- Qualify all sales leads, provide value/benefit assessments, and generate plans to close, and work with the service delivery teams to create quotations for new and existing customers
- Act as Key Account Manager for selected customers, managing the relationship with the client, customer review meetings and participating in the communications with the client and handing over to our Client Partnership Management team
Our take
Video game development is a complex process that requires teams of artists, programmers, testers, voice actors, and other specialists to allow the game to launch successfully. However, sourcing and hiring such specialists and coordinating teams can be a time-consuming task, particularly for cross-platform and multilingual games.
Side (previously PTW) provides cross-platform video game development services for publishers, focused on offering end-to-end services from art production and game development to localization and data collection. The company differentiates itself from similar agencies by focusing heavily on localization, ensuring that every game has been designed to meet QA for localized standards such as slang, culture, holidays, taboos, food, and more.
Whilst Side certainly faces competition from other video game development agencies and freelance service providers, its experience working on high-profile titles like Star Wars Outlaws, and Silent Hill 2 sets it apart. This impressive portfolio puts Side in a position for future success, as it has clearly demonstrated its ability to contribute to the development of major games that meet expectations of players around the globe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company HQ
Venice, Los Angeles, CA
Leadership
Deborah Kirkham
(CEO)During their tenure, Side has expanded to over 3,500 employees, achieved double-digit profit growth, and consistently delivered year-over-year success.
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