Support Agent, Descript
$62-95k
AI video & podcast editor
Be an early applicant
AI video & podcast editor
101-200 employees
Be an early applicant
$62-95k
101-200 employees
Company mission
To make it easy for anyone o record, edit, and share any video.
Role
Who you are
- Able to commit to a working schedule of 8a–5p PT, Tuesday–Saturday (hours/days subject to change)
- 1–2+ years of experience in customer support, technical support, or a related role on a rapidly evolving software product
- Demonstrated comfort reading and working with REST APIs — you can read API reference docs, interpret JSON responses, and identify malformed requests
- Familiarity with tools like Postman, curl, or comparable API testing utilities
- Hands-on experience using multimedia editing software (Final Cut Pro, Logic Pro, Premiere, Audition, Pro Tools, or similar)
- Familiarity with Zendesk or comparable CRM platforms
- Familiarity with Stripe or other payment processing systems
- Must have an appropriate remote work environment (stable, high-speed broadband internet connection) with the ability to initiate and receive screen share meetings with team members and customers
- You believe every support interaction is an opportunity to build trust with the user and gather product feedback for internal teams
- You are a strong written and verbal communicator who can translate technical concepts clearly for audiences of varying skill levels
- You are inclined to break things to find out how they work
- You are fine with ambiguity and are comfortable in that gray area where its up to you to determine a resolution path
- You are looking for an opportunity to help build what support looks like. AI is a weird beast, and we are not sure what traditional support roles will look like in the future with its influence. Let's figure it out together!
What the job involves
- As a member of the Support team at Descript, you create phenomenal support experiences for multimedia creators around the world
- You'll work directly with Descript customers to help them get started, answer product questions, and track user feedback
- Serving as a member of our small but growing team requires a dynamic skillset and we’re looking for someone who wants to share their passion for technology with a diverse and committed fanbase of customers
- The Opportunity:
- Deliver fast, friendly, and accurate support to Descript users through live chat, email, and occasional video conferencing
- Guide users through product workflows, explain feature behavior, and help troubleshoot technical issues
- Capture and record accurate and detailed information using CRM tools
- Contribute to team knowledge by flagging trends, bugs, and documentation gaps
- Assist with verifying internal documentation, macros, and chatbot behavior to keep support materials up to date
- What channels you’ll use:
- We use chat, email, and video calls to support our users directly, while using social channels, including Reddit and Discord to communicate more broadly
- We ask that you have some comfort level in video calls for troubleshooting and workflow assistance
Our take
The rise of digital content has made video and audio creation more important than ever, but producing polished media can still be quite complex. Descript makes editing accessible to anyone, simplifying recording, editing, and publishing. And its platform empowers over 7M users to bring ideas to life without needing advanced technical skills.
Descript's standout feature is its AI co-editor, Underlord, which lets users create and edit videos just by describing what they want,. It can generate rough cuts, add visuals and B-roll, apply AI effects, and format content for social media. While many creators are still wary of AI in content creation, Descript has built its tools to augment human creativity, giving users control while handling the heavy lifting.
Serving millions of creators and businesses worldwide, Descript keeps innovating with AI features that learn from user input. By combining intuitive tools with responsible AI, the platform is helping content creators work faster and smarter, reshaping video and audio production while keeping the creative vision firmly in human hands.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2022
$50m
SERIES C
Jan 2021
$30m
SERIES B
Total funding: $100m
Company benefits
- Health: We’ve got you covered with medical, dental, and vision benefits for all employees and their dependents. These include HMO and PPO healthcare plans
- Time off: Paid holidays are a given, but you can also expect flexible time off. Feel comfortable to take the time you need, when you need it.
- Parental leave: New parents receive paid parental leave to spend quality time with their expanding families.
- Home-office stipend: Get your work-from-home setup ready with our home-office stipend.
- Retirement: We offer a variety of retirement plans, including employer matching.
- Free food & refreshments: Come say hey! Visit our office for free lunch, snacks, and drinks.
- Destination off-sites: No matter where you work, you’ll get to know your team. We host two annual gatherings: a company-wide off-site and a team-specific off-site.
Company HQ
Civic Center, San Francisco, CA
Leadership
Laura Burkhauser
(CEO)Laura joined Descript in 2023 as a VP of Product and became CEO in 2025. Prior to this, she was a Director of Product Management at Twitter and Rent The Runway.
Salary benchmarks
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