Senior Billing Operations Manager, ActiveCampaign
$109.6-150.7k
Customer experience automation
Be an early applicant
Customer experience automation
501-1000 employees
Be an early applicant
$109.6-150.7k
501-1000 employees
Company mission
To help businesses and organizations to automate their entire customer experiences.
Role
Who you are
- 8+ years of progressive experience in billing and order-to-cash operations, with at least 5+ years in a leadership role—ideally within the e-commerce, subscription, or fintech industries
- Proven success leading global billing operations within a multinational company, demonstrating a deep understanding of international invoicing, health, and compliance
- Expertise in ERP and billing platforms, specifically including hands-on experience with NetSuite, Zuora, and Zendesk, to drive platform optimization
- Strong knowledge of revenue recognition and billing compliance, ensuring all processes remain accurate and audit-ready
- Exceptional analytical and problem-solving skills, with the talent to assess complex payment issues and distill data into clear, actionable strategies
- Experience serving diverse segments, including both high-volume SMB consumers and complex reseller channels
- Excellent communication and relationship-building skills, with a proven ability to articulate complex financial concepts to stakeholders and nurture high-value partnerships with external payment groups
What the job involves
- As our next Senior Manager, Billing Operations, you’ll lead the global billing team, optimize end-to-end order-to-cash processes for accuracy and efficiency, ensure compliance, and drive continuous process improvement through technology and strategic cross-functional collaboration
- At ActiveCampaign, we believe the billing experience is a vital part of the customer journey, and you will be at the forefront of ensuring that journey is seamless, automated, and scalable
- You will lead and develop a talented global team, partnering directly with Finance, Technology, and Sales leadership to translate complex billing requirements into elegant, automated financial outcomes
- This isn't just about oversight; it’s about driving the strategy that fuels our global growth and seeing your innovations directly improve both our operational efficiency and the experience of our customers worldwide
- Oversee the billing team and global health of end-to-end billing processes, ensuring timely, accurate, and compliant invoicing across all regions
- Lead the charge in optimizing our order-to-cash processes, identifying and removing blockers and manual tasks to achieve operational excellence
- Serve as the primary escalation point for billing inquiries and disputes, ensuring the team maintains an excellent customer experience throughout the cycle
- Provide process improvement and insight to drive more effective reactions to customer support billing escalations
- Monitor billing cycles and manage dunning processes, handling complex exceptions or disputes when escalated by support for deeper analysis
- Develop strategies to leverage AI and automation to drive efficiencies and improve billing resolution quality, speed, and customer satisfaction
- Cultivate strong cross-functional relationships to ensure billing strategies are perfectly aligned with our broader organizational objectives
- Act as the internal expert and champion for billing functionality and strategies, serving as a consultant for both domestic and global methods
- Hire, train, and mentor a team that fosters a culture of accountability, collaboration, and continuous professional improvement
- Develop the billing operations organization by defining OKRs, clarifying priorities, and driving results through dedicated mentorship and coaching
- Build and manage relationships with external payment partners to ensure we are maximizing performance and staying ahead of industry trends
- Provide structure for complex customer contracting and specialized billing requirements to support our diverse business needs
Our take
Marketing and CRM tools are essential to scale a business in the current landscape. Existing tools for optimising engagement, scalability and data analytics have surged in popularity, but many solutions remain unaffordable for small businesses.
ActiveCampaign provides an integrated platform for email marketing, marketing automation and CRM, with the focus on providing businesses with the ability to optimise customer experiences. The platform leverages machine learning and automation to increase the rate at which its clients can scale their engagement levels, regardless of whether the user is running a small or large business.
Despite high-profile competitors, the company has found a gap in the market by providing an integrated and unified solution combining hundreds of tools. The platform is available as an entire package for enterprises, but smaller companies can opt for cheaper and streamlined tool kits. In 2022, ActiveCampaign announced the implementation of over 400 customer ideas into its product. It has also partnered with ActiveEngine, the first ActiveCampaign-only agency, to enable businesses to make better discovery calls and close more deals. With the 2024 opening of a hub in Krakow, it is further expanding its European footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$240m
SERIES C
Jan 2020
$100m
SERIES B
Total funding: $360m
Company benefits
- Mac computer, modern apps, and access to a $250 quarterly WFH stipend, as well as regional Hubs that serve as a central meeting space.
- Open PTO, the ability to work remotely, a sabbatical program, and flexibility in your work schedule.
- Access to the Calm meditation app, the Modern Health coaching app, and telemedicine support for mental health.
- Equity for all employees to help create alignment and an ownership mindset across all team members as we grow.
- Access to 1:1 sessions with career coaches, and Udemy subscriptions.
- Generous 401K matching that have no wait or vesting requirements.
- Dedicated Employee Resource Groups for moms, dads, and parents, manager training to better support working parents, and flexible working schedules to make parenting during remote work a bit less stressful.
- Dedicated career development conversations and regular salary reviews.
- Full medical, dental, and vision, and pay 100% of your premiums for the HSA plan.
- Stay connected with teams around the globe through digital outings & trainings, an automated coffee roulette program, and biannual team kickoffs.
- Donation matching and 3 days of Volunteer Time Off for all employees every year. We also make it easy to participate in local elections by giving employees the day off.
Company HQ
Chicago Loop, Chicago, IL
Leadership
Jason VandeBoom
(Founder & CEO)Jason founded ActiveCampaign in January 2003 as CEO. They have worked there ever since, alongside being a Future Founders Board Member since February 2020.
Salary benchmarks
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