Commercial Business Analyst, Utility Warehouse
Telecoms
2 days a week in office
Multiservice utilities provider
Open for applications
Multiservice utilities provider
1001+ employees
Open for applications
2 days a week in office
1001+ employees
Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
Role
Who you are
- We are looking for a proactive, self-starting individual with a "straight shoulders" mentality—someone who takes full responsibility for challenges and sees them through to completion
- You should be a confident communicator and an open listener who is naturally curious about data and how it can inform customer-centric decisions
- Experience in implementing and running industry-related commercial programmes within Telco or other heavily regulated domains
- Business Analysis expertise, with the ability to gather requirements, map processes, and translate technical designs into clear business needs
- Project Management skills to manage complex industry projects from start to finish
- Commercial Acumen to balance financial impact with customer experience
- Data Literacy with the ability to navigate datasets to pull actionable insights
- Relentless Standards and a high level of attention to detail
- Communication Skills across verbal, written, and presentational formats
- Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
What the job involves
- As a Commercial Telecoms Business Analyst, you will be the Telco SME for UW, providing vital market insights and leading major industry change projects
- You will drive the evolution of our Telecoms offering by leading industry change projects and identifying opportunities for continuous improvement within our systems and processes
- Leading industry change projects, such as the decommissioning of legacy services, customer migrations and Exchange Exit/Evolution
- Acting as a Telco SME, providing market insights to the Product and Operational teams
- Managing third-party relationships, including ongoing account management and due diligence for new suppliers
- Performing small-scale trials with Telco suppliers to determine the viability of new products
- Translating technical design documents into clear business requirements
- Maintaining regulatory knowledge by attending industry calls and cascading insights to relevant stakeholders. You'll work with the Regulatory teams to implement industry wide regulatory change into Operational processes
- As part of the Commercial Telecoms team, you will act as the primary interface between the Commercial, Product, and Technology departments
- You will collaborate with a wide range of internal stakeholders, including Marketing, Legal/Privacy, Operations, and Learning & Development. Externally, you will manage relationships with third-party broadband suppliers and represent UW on industry calls to maintain our regulatory and market standing
Application process
- Claire Fennell will be your point of contact throughout the recruitment process
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
- We keep things simple, take ownership, and win together
- We’re all about results: Because we're ambitious
- We’re impact-focused, daring, and spirited
Company HQ
Farringdon, London, UK
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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