Staff Operations Engineer, Zendesk

Sell Data Stores

Salary not provided

AWS

Kubernetes

Python

Linux

Terraform

RabbitMQ

Branch

Unix

Senior level

Remote from Germany, Ireland, Netherlands, Spain, UK

Customer support across phone, chat, email and social media

Job no longer available

Customer support across phone, chat, email and social media

1001+ employees

B2BCustomer serviceSaaSSales

Job no longer available

Salary not provided

AWS

Kubernetes

Python

Linux

Terraform

RabbitMQ

Branch

Unix

Senior level

Remote from Germany, Ireland, Netherlands, Spain, UK

1001+ employees

B2BCustomer serviceSaaSSales

Company mission

To help businesses deliver exceptional customer service

Job

Company

Role

Who you are

Being passionate about operations engineering and building great, reliable products
Enjoy learning and growing your knowledge and capabilities
Proven 5+ years of work history as a production engineer or DevOps type role
Good understanding in OS concepts / Linux/Unix Systems administration
Proficiency in AWS Cloud - hands on experience
Good knowledge in Networking (TCP/IP, DNS etc.)
Experience managing RabbitMQ
Experience in at least one programming language eg. golang/python
Distributed systems knowledge
Full time commitment
Sufficient English skills to be able to structure your thoughts and express them clearly verbally and in writing

What the job involves

The Krakow branch is fully responsible for one of Zendesk's main products. It includes the full cycle of software development, from discovery phase, development to maintenance
Working closely with experienced and passionate engineers
Work with very diverse technologies set (Including AWS, Kubernetes,Terraform, etc. )
Having a flexible working time, working fully remotely, or mixing the remote and in-office. Please note that for now due to our Covid-19 epidemic our offices are closed and everybody works remotely
Competitive salary and benefits
Autonomy and the responsibility to choose the best approach for each problem
Free access to online learning resources and annual budget for training and conferences

Our take

Zendesk builds support, sales and customer engagement software. The company was founded in 2006 when its founders set out to create a user friendly, centralised and intuitive system for delivering customer service. The business has since grown considerably, and today Zendesk has over 3000 employees working across 20 global offices, supporting businesses including Uber, Tesco and the NHS.

The company offers a range of products, from customer support to an end-to-end sales suite, with a strong emphasis on customisability and plug-and-play solutions that offer an alternative to traditional CRMs, which can require weeks or even months to set up.

Whilst the global CRM market is crowded and dominated by heavyweights like Salesforce.com and Hubspot, Zendesk has proven that their chat-based approach is both popular and scalable. However, given rising pressure from investors over rejected takeover proposals, the company is looking to maintain its independence through making its own acquisitions, as well as seeking growth in the APAC region.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

32% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 4 rounds)

Sep 2012

$60m

SERIES D

Dec 2010

$19m

SERIES C

Total funding: $85.5m

Company benefits

We know that great work comes from our people, not a place. That’s why we’ve adapted new ways to work together—even when we’re apart. And with our home-office stipend, we cover the costs to bring the office equipment to you
Work should have perks. That’s why we offer plenty of PTO for full-time employees. And with generous retirement and stock options, at least 16 weeks of maternity/paternity leave, disability, and life insurance, we’ve got you covered for whatever else life throws your way
Nurture your skills or take on a new challenge—we’re happy to reimburse full-time employees who attend professional conferences or take courses to develop skills within their careers. You learn. We pay. Nice
Work from home opportunities

Company HQ

Mid-Market, San Francisco, CA

Leadership

Mikkel Svane

(CEO)

Co-founded Zendesk in 2006 after working for companies to implement traditional systems for customer service.

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