Senior Manager of Site Reliability Engineering, Plume Design
Platform for communications service providers
Be an early applicant
Platform for communications service providers
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To keep you in the flow with any experiences you turn on.
Role
Who you are
- Bachelor's degree in Computer Science, Engineering, or a related field
- 10+ years of experience in Site Reliability Engineering or a similar role
- 3-5 years of experience managing and leading engineering teams, including managing managers, in a global environment
- Proven track record of building and scaling high-performing SRE organizations
- Deep understanding of SRE principles, methodologies, and best practices
- Experience with large-scale distributed systems and cloud platforms
- Strong communication, interpersonal, and leadership skills
- Ability to think strategically and execute tactically
- Experience with budgeting and resource allocation
What the job involves
- We are seeking a highly experienced and visionary Director of Site Reliability Engineering (SRE) to lead our growing global SRE organization
- This critical role requires a strong people leader who can manage managers, set the strategic direction for the SRE function, and ensure the reliability, scalability, and performance of our systems
- Lead, mentor, and develop a team of SRE managers and individual contributors across multiple geographical locations
- Foster a culture of continuous learning, collaboration, and operational excellence within the SRE organization
- Conduct regular 1:1s, provide constructive feedback, and support career development for all team members
- Mediate conflicts and facilitate effective communication within the team and with other departments
- Define and articulate the strategic vision and roadmap for the global SRE organization, aligning with overall business objectives
- Establish and enforce best practices for incident response, problem management, change management, and disaster recovery
- Drive the adoption of SRE principles and methodologies across engineering teams
- Stay abreast of industry trends and emerging technologies to continuously improve our SRE capabilities
- Lead the recruitment efforts for SRE roles, including defining job requirements, interviewing candidates, and making hiring decisions
- Develop and implement onboarding programs to ensure new hires are successfully integrated into the team
- Identify skill gaps and implement training programs to enhance the capabilities of the SRE team
- Provide the necessary tools, resources, and support to enable SRE teams to effectively monitor, troubleshoot, and optimize system performance
- Empower teams to take ownership of system reliability and drive continuous improvement initiatives
- Remove roadblocks and facilitate cross-functional collaboration to ensure the success of SRE projects
- Ensure the successful delivery of SRE initiatives, projects, and goals, meeting defined SLAs and KPIs
- Drive efforts to reduce operational toil, improve system availability, and enhance overall system stability
- Report on key SRE metrics and progress to senior leadership
Our take
Smart devices within the home have become the norm, but Plume Design believes that this influx of revolutionary home tech is only as smart as the networks that support them. With many issues concerning smart devices, treatment is reliant on generic WiFi, unsafe networks, and expensive analysis. Plume Design remedies this with cloud-controlled internet platforms that are defined by the needs of the devices that use them.
With home office setups now the norm, Plume has fast become a necessary service for many small businesses and casual users. Its smart Wi-Fi networks are ground-level products upon which Plume offers more smart home services and it now has more than a billion devices on its network.
With substantial funding behind it, Plume’s post-COVID surge in business was one thing, but keeping up the momentum throughout the 2020s is quite another. Time will tell if the company can continue on its upward trajectory. But as long as it keeps its networks fresh (as it did in 2022 through its partnership with opensync software agent SamKnows), it shouldn’t have a problem as it scales up.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2021
$300m
LATE VC
Feb 2021
$270m
SERIES E
Total funding: $697.4m
Company benefits
- Lifetime Plume HomePass membership
- Allowance for home-office set up
- Monthly data or phone allowance
- Plume employee referral bonus program
- Public transportation reimbursement
- Retirement savings contributions
- Employee discounts
- Patent submission support and incentive award program
- Competitive and comprehensive health insurance coverage and extended benefits such as dental, vision, life, short/long-term disability insurance, and FSA/HSA (detailed coverage may vary by location)
- Employee assistance program
- Generous vacation policy to ensure time to recharge (open paid time off or generous accrued paid time off based on location)
- Health and wellness reimbursement and a Premium Strava membership
- Holistic health platform through Walking on Earth
- Generous parental leave policy
- Online and in-person team-building events
- PlumeStrong - our corporate social responsibility program designed to apply our resources (time, brainpower, product, money) for good
- Remote/flexible work arrangements
- Professional development opportunities
- Immigration support
Company HQ
Downtown North, Palo Alto, CA
Leadership
Sri Nathan
(Vice President of Major Accounts)Previously Co-Founder & Vice President of Business Development at Menara Networks, Vice President and Executive Consultant at Schema, and CEO at Liwana Technologies and Jasmine Networks.
Fahri Diner
(Chief Servant of Plume's people, customers and stakeholders)Currently Board Member at Kateeva and Tula Technology, Managing Director at Sigma Partners and Proprietor at Skipstone.
Adam Hotchkiss
(Vice President of Customer Solutions)Previously Vice President of Menara Networks, Sales at ADVA Optical Networking, Product Line Management at Qtera / Nortel and Product Manager at Fujitsu Network Communications.
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