Customer Success Manager, Zoomo
Electric bikes
Job no longer available
Electric bikes
201-500 employees
Job no longer available
201-500 employees
Company mission
Zoomo's mission is to sustainably transition billions of urban delivery miles from bikes, cars and trucks to light electric vehicles.
Role
Who you are
- 3-5+ years of customer success manager experience across a mix of small and large enterprises
- Exceptional written and verbal communication skills including strong presentation skillset
- Outstanding relationship building skills with both internal and external stakeholders
- Rapid problem solving skillset in a fast-paced and dynamic environment
- Ability to quickly generate credibility with our customers to become a trusted advisor to them
- Ability to proactively identify issues/opportunities and develop solutions
- Fast learner and an ability to quickly understand customer needs in new market verticals
- Self awareness, entrepreneurial spirit, and an ownership mindset
- Desirable: data analysis skill set and an ability to generate data driven insights
- Desirable: experience in any of the following sectors - Rapid grocery delivery, Hot food delivery (e.g. Uber Eats, Deliveroo), Last mile delivery, Urban mobility, Cycling or eBikes
What the job involves
- Develop a deep understanding of Zoomo's offering and our customers' needs across multiple verticals
- Develop close working relationships with our customers including site visits to help them get the most value out of our products
- Act as the advocate for the needs of your customers with stakeholders across the business
- Develop and launch new value propositions in collaboration with product, marketing and sales teams
- Increase the lifetime value of our customers through cross-selling and up-selling
- Build strong relationships with stakeholders across the UK and Global business to collaborative solve complex problems
- Nurture new customer pilots and convert them into long-term customers
- Contribute to the Commercial team culture with collaboration, a learning mindset, and creative ideas
Salary benchmarks
Our take
Previously Bolt Bikes, Zoomo is based in Sydney and was created to provide more efficient transport for gig-economy delivery drivers. With its rebrand, it has expanded across Australia and to the UK & US.
It's the only e-bike partner of Uber Eats, offering riders various discounts on rent and accessories. The gig economy is ever-increasing, and home delivery is booming. The founders have a unique background in engineering and operations for Deliveroo, which should give the company relevant insight into the delivery market.
Zoomo prides itself on reliability and accessibility, providing options to rent, rent-to-buy or buy a bike. Servicing is included, and it has servicing points in each city where it operates. Zoomo secured Series B funding in August 2022, which it's using to develop its software, vehicle range and team expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
131% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$20m
SERIES B
Nov 2021
$30m
SERIES B
Total funding: $75.5m
Company benefits
- Flexible work conditions
- International opportunities
- Invest in the company
- Tech Budget
- Wellbeing Budget
- Coffee & Snacks
- Fun-day Friday
- Pet-friendly office
- Work from home opportunities
Company HQ
Surry Hills, NSW
Leadership
Mina Nada
(CEO)Consultant at Bain & Co before working as Head of Global Tactical Operations at Deliveroo and then for Mobike
Michael Johnson
(CRO)Studied Chemical Engineering at Cambridge University. Previously a consultant at Bain & Co and served as Zoomo's COO until recently
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