Head of OKYC Operations, Lloyds
£128.1-150.7k
An annual bonus award, subject to Group performance
2 days a week in office
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
£128.1-150.7k
An annual bonus award, subject to Group performance
2 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Excellent KYC Subject Matter Expertise – experience leading operations teams that run AML processes
- Knowledge and experience in the prevention of Financial Crime
- Significant experience of running large, multi-disciplinary functions, with a strong awareness of drivers, issues and constraints of a KYC business
- Deep understanding and experience in driving strong operational performance, mitigating risk and leading end to end customer journeys
- Awareness and understanding of the wider business, economic and market environment in which LBG operates
- In depth knowledge of Group policy, procedures and guidelines, quality standards and all global regulatory and statutory requirements
- In depth experience of Lean and Six Sigma workflow management tools
What the job involves
- This is an exciting and rare opportunity for an experienced leader to shape and run the Ongoing Know Your Customer (OKYC) function within Client Service Delivery (CSD), playing an instrumental role in building and delivering a first class sustainable OKYC model for all B&CB and C&IB clients
- The CSD team sits within the B&CB and C&IB operational hub in Delivery, with responsibility for the Onboarding, Ongoing Know Your Customer (OKYC) and Complaints for B&CB and C&IB clients
- This role involves leading ambitious teams, playing a key role in the delivery of a client facing operation, in a business subject to Anti-Money Laundering regulations, and internal policy requirements
- Ownership of the OKYC journey for all BCB and CIB clients
- Crafting and implementing a fully compliant and sustainable OKYC model for all B&CB and C&IB clients
- Designing and delivering an effective operational design for the OKYC operation which drives efficiency and excellent client outcomes
- Effective leadership of a large scale client facing operation, across multiple sites
- Driving continuous improvement across colleague and client journeys, utilising data solutions to minimise customer outreach
- Supporting key programmes of change, implementing improvements to processes and procedures, whilst maintaining compliance with regulation and policy
- Management and minimisation of inherent operational risk across OKYC operation
- Representing CSD at key committees and forums including LBCM Risk Committee, Delivery Risk Committee and other key forums
- Leading and owning the BCB and CIB OKYC partner relationships (including LBCM and its subsidiaries)
- Deputising for the Client Service Delivery Director, with oversight of key activities across the broader CSD landscape in New to Bank (NTB) KYC and Complaints
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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