Head of Customer Success, Supercritical
$70-90k
More information about location
Carbon removal marketplace
Job no longer available
Carbon removal marketplace
21-100 employees
Job no longer available
$70-90k
More information about location
21-100 employees
Company mission
To bring radical transparency to the carbon removal market
Role
Who you are
- Track record of building and leading high-performing teams across Customer Success, and Account Management in SaaS with focus around large SMBs and Mid-Market
- Comfortable Providing key updates and presentations to the executive leadership team; Deliver key strategic business reviews with key stakeholders; Provide executive level communication and engagement
- Experience in managing accounts ranging from £10k to £100k+ in ACVs
- Ability to build relationships with C-Suite/Leadership teams at both startups and larger organisations, demonstrating deep industry knowledge and expertise
- Commercial mindset, can identify business opportunities within accounts and work collaboratively to grow the LTV of customers
- Ability to define metrics and KPIs for the customer success function
- Ability to attract, retain and grow exceptional talent and able to grow the team in an efficient way and not only by headcount expansion
- Ability to work cross-functionally within the GTM org as well as Product/Engineering teams to help drive our strategy and inform business decisions
Desirable
- We’d really like to understand why climate change is important to you and how your personal and professional mission is aligned with ours
- Early stage startup experience would be really useful, as we're in our early stage!
- If you’re multilingual, that would be really beneficial
What the job involves
- As Head of Customer Success you’ll report into our Commercial Director, and you’ll be responsible for making sure our customers get the value they were promised during the sales process, as well as building long term valuable relationships with our customers
- Your role is to manage and lead the Customer Success team, hand-hold customers through our product, do whatever they need to have an incredible experience with us, and translate learnings back to the wider team
- Initially you’ll be managing a small team of one Customer Success Manager, and you’ll be responsible for determining the other hires we need to make in the Customer Success team to have the biggest impact
- Owning the customer success process end-to-end, make it your own, and constantly iterate on it to make it best in class. You’re comfortable (and proactive at) proposing solutions to problems
- You’ll be analysing and optimising the entire customer journey focusing on touch points, including onboarding, business reviews, retention, upsells and other opportunities
- For many of our customers, you will be the face of Supercritical and you’ll be talking to CEOs, execs/senior leaders in large organisations, helping to guide them through our processes
Salary benchmarks
Our take
Supercritical is offering businesses the option to reach carbon net zero output. It measures a company’s carbon footprint, creates an actionable plan for reducing emissions, and recommends a portfolio of high-quality carbon removal offsets to buy. It does this through unprecedented transparency of price, availability and quality, so its customers know exactly how its carbon output is being reduced, and what effect this reduction will have.
Businesses create a lot of pollution that either needs to be lowered or removed from the atmosphere to keep the earth’s warming below 1.5 degrees Celsius. With a greater carbon footprint than the entire aviation industry, Supercritical has made the tech industry an initial target.
When companies buy conventional offsets, the carbon emitted still remains in the atmosphere as someone else gets paid not to emit the same amount of carbon. Supercritical differentiates itself by focusing exclusively on carbon removal offsets that actively remove toxins from the atmosphere through methods such as tree planting, biochar, enhanced weathering, bio-oil sequestration, and direct air capture. It partners its customers with teams of climate scientists on carbon removal procurement, offering live pricing and granular vetting to simplify carbon reduction for the fluid and volatile tech industry.
Supercritical counts well-known businesses The Economist Group, Virgin Atlantic and Rothschild & Co as customers. And its using funding to grow its carbon removal to a mass scale, placing it in a good spot to do so with its unique strategy.
Steph
Company Specialist at Welcome to the Jungle
Insights
40% female employees
Company
Funding (2 rounds)
Jun 2023
$13m
SERIES A
Aug 2021
$2.7m
SEED
Total funding: $15.7m
Company benefits
- Unlimited Annual Leave – Take the time you need to recharge
- Extra Time Off – The first Friday of every month is a company-wide day off
- Pension Contribution – We’ll match your 5% contribution with 3%
- Flexible Hybrid Work – Work remotely first, with the option to use our London co-working space in Old Street, London
- Wellbeing & Home Setup Support – £1,000 annual wellbeing allowance + up to £500 for home office equipment
- Team Socials – Monthly company gatherings in London and annual company multi-day offsites
Company HQ
Westminster, London, UK
Leadership
Michelle You
(Co-Founder & CEO)Co-founder of Songkick and was CPO for 9 years. Product Consultant & Advisor for several startups and was a Venture Partner at LocalGlobe. Current Board Member of Subak and Member of Getting to Zero Steering Group.
Aaron Randall
(Co-Founder & CTO)Progressed from Software Developer to CTO of Songkick over the course of 7 years. Previously interim CTO and then Technical Advisor at Lingumi.
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