Head of Expansion, Relay
£40-45k
Equity
3-5 days a week in office (Shoreditch)
Enabling retailers to supercharge their e-commerce growth
Job no longer available
Enabling retailers to supercharge their e-commerce growth
101-200 employees
Job no longer available
£40-45k
Equity
3-5 days a week in office (Shoreditch)
101-200 employees
Company mission
Realising the most efficient delivery network to create the most compelling experience for clients, consumers and relayers.
Role
Who you are
- 3+ years of experience in account management or sales, preferably in the SME world, managing a high volume of accounts
- Preferred (but not required): bachelor's degree from a top university in Business, Marketing, or related field
- Proven track record of building processes for high volume of accounts and driving revenue growth
- Strong communication, negotiation, and relationship-building skills
- Ability to work independently and prioritise tasks in a fast-paced environment
- Proficiency in Microsoft Office and Salesforce or similar CRM tools
What the job involves
- Building and maintaining strong relationships with key network partners, ensuring quality control and retention
- Monitoring and analysing performance metrics to identify trends and opportunities for improvement
- Building out processes, driving improvements and making recommendations to management for process optimisation
- Serving as the primary point of contact for account-related inquiries and issues
- Managing budgets and expenses to ensure that the team operates within its financial limits
- Reviewing legal documents and managing complex negotiations with external stakeholders
- Coordinating with various departments, including commercial and customer service, to ensure that all teams are aligned and working towards the same goals
Application process
- Competency and fit interview with Director of Operations
- Take home case study with presentation to panel
- Fit interview with founder(s) and key Relay team members
Salary benchmarks
Our take
In recent years, e-commerce has grown considerably. Despite this, the retail sector is still in the early innings of digital disruption in the US and the UK (especially when compared to more digitally mature markets such as China).
Relay enables e-commerce through re-wiring the critical delivery infrastructure to address the growth of e-commerce in the UK. Not only do they enable orders of magnitude better delivery in speed and cost for retailers and consumers, but they are also doubling down on making sure their ecosystem of delivery drivers and the planet benefit.
Relay are early stage, and backed by founders who both have considerable experience at delivery service company, Stuart. With this expertise and solving a problem within a growing market, the company are well set make a difference to how retailers provide online delivery.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2025
$35m
SERIES A
Nov 2023
$10m
SEED
Total funding: $45m
Company benefits
- Hybrid remote work (3 days/week in the office)
- Cool co-working office in the heart of Shoreditch
- Competitive equity and compensation package, and culture of recognition
- 25 Days Holiday (plus bank holidays)
- Monthly social events - from Crystal Maze escape rooms to pottery painting and life-size Monopoly! We also have an annual off-site where we all get together in person to celebrate our wins and plan for more success in a relaxed environment.
- Unlimited free snacks and drinks in the office (all the Dash water you can drink, a whole cupboard full of nibbles, plus we have wonderful coffee machines!)
- Contributory pension
- Perks At Work discount scheme - online shopping discounts, cheap cinema tickets, money off holidays and so much more!
- Free membership of the gym in our co-working space
Company HQ
Old Street, London, UK
Leadership
Nicole Mazza
(CCO)Previously worked at Stuart, becoming Commercial Director in 2018. They are also on the Board of Advisors at HYPER CRUNCH and is a Member of Pavilion.
Jonathan Jenssen
(CEO)Worked at Stuart for over five years, first as Head of Operations and later becoming General Manager.
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