Customer Success Manager, Lumafield
X-ray CT platform for engineers
Job no longer available
X-ray CT platform for engineers
101-200 employees
Job no longer available
101-200 employees
Company mission
To revolutionize the way engineers work through its X-ray CT platform.
Role
Who you are
- 4+ years of experience in a, Technical Sales, Account Management, Sales Engineering, or Customer Success role
- Ability to travel 50% of the time
- Willingness and drive to inspire our customers with creative solutions to help them solve their unique CT challenges
- Proven success working independently, autonomously, and reliably, exceeding metrics
- Demonstrated interpersonal and communication skills through presentations, email, phone, and Zoom
What the job involves
- As one of our first Customer Success Managers you will research, diagnose, troubleshoot, and resolve a wide variety of customer issues
- By working cross-collaboratively with our Sales and Engineering teams you will be responsible for developing customer relationships that promote retention and loyalty
- Act as a trusted partner to our customer’s technical leaders and help them improve engineering, production, and quality workflows using CT based inspection solutions
- Increase hardware and software utilization by identifying expansion targets and sourcing new teams of users within existing accounts
- Identify new applications for our customers and coordinate with our Application Development team to deliver solutions that delight our users
- Manage and report customer’s performance through QBRs to engage leadership and drive adoption
- Scope, propose, and implement software and hardware automation solutions to enable customers to achieve productivity gains in their workflows
- Work closely with our R&D, Product, and Application Engineering teams to develop solutions for customers
Our take
The successful design of a product depends on the intricate work of engineers, and the more information product engineers have about an object, the more they can understand how to improve it. However, this can be difficult when many object details can only be found inside them, raising the question of how product designers could benefit from X-ray CT technology.
Lumafield provides an X-ray CT platform for engineers, helping them gain visibility into the interior details of objects and materials. The platform consists of an easy-to-use hardware scanner supported by cloud-driven analysis software, helping engineers solve challenges at every stage of the product development process.
Whilst product development engineers already have software and hardware tools for optimizing their products, these often neglect the interior intricacies of objects, and Lumafield has been smart to recognize this. By improving the visibility engineers have into the pores, voids, and cracks of design materials, the company helps designers explore new techniques with confidence, minimize expensive molding and casting failures, and stay ahead of quality standards.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2025
$75m
SERIES C
Sep 2022
$35m
SERIES B
Total funding: $152.5m
Company benefits
- Health, vision, & dental coverage
- Paid parental leave
- Equity package for all full-time employees
- Flexible vacation policy
- Mental health & wellness perks
- Catered lunches & full kitchen
- Retirement savings
- Financial wellness education
- Company & team events
Company HQ
North Cambridge, Cambridge, MA
Leadership
Eduardo Torrealba
(Co-Founder & CEO)Previously co-founded Oso Technologies here he served as the CEO for 3 years. He also spent 3 years at Formlabs as a Director of Engineering before co-founding Lumafield in 2019.
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