Junior IT Support Engineer, HeliosX

• At least 1 year of experience in an IT help desk or technical support role
• Strong working knowledge of:
• Google Workspace (Gmail, Drive, Admin Console, etc.)
• MacOS and Windows operating systems
• Confidence in handling, imaging, and configuring hardware (especially Apple and Windows devices)
• Experience with basic IT troubleshooting and user support, both in person and remotely

Desirable

• HeliosX is seeking a proactive and resourceful Junior IT Support Engineer to join our growing IT team
• You will be working 2 - 3 days per week on site in our new Leamington Spa Warehouse, where you will provide essential IT support to staff across the UK, ensuring smooth operations of our systems, tools, and equipment
• This position offers a unique opportunity to contribute to the team’s success in a hybrid work environment, solving day-to-day challenges while supporting strategic IT initiatives
• Managing IT support tickets to resolve issues like account lockouts, permissions, and hardware/software troubleshooting
• Ensuring timely issuance, replacement, and return of IT equipment
• Supporting office IT systems, including setup and maintenance of devices and peripherals
• Collaborating with the IT Manager on system upgrades, migrations, and other IT projects
• Building relationships with third-party vendors to ensure efficient service delivery
• Assisting with access management, including setting up new users and permissions
• Occasionally providing on-site support at the distribution centre in the Midlands, if required