Senior Business Analyst, Sitetracker
Solution Delivery
Project management platform for critical infrastructure
Be an early applicant
Project management platform for critical infrastructure
201-500 employees
Be an early applicant
201-500 employees
Company mission
To accelerate the transition to a fully connected and sustainable future.
Role
Who you are
- 3+ years of experience as a Business Analyst or similar role, preferably in a SaaS or technology consulting environment
- Experience working on enterprise software implementations or digital transformation projects
- Strong process mapping and documentation skills
- Proficient at conducting stakeholder interviews and facilitating workshops
- Excellent communication, facilitation, and stakeholder management skills
- Familiarity with project management methodologies (Agile, Scrum, or Waterfall)
- Ability to balance multiple priorities and work effectively in a fast-paced, customer-focused environment
- Experience in industries such as telecommunications, utilities, construction, or infrastructure is a plus
What the job involves
- As a Business Analyst on the Professional Services team, you will play a critical role in the successful delivery of Sitetracker's solutions
- You will work closely with customers, project managers, solution architects, and product teams to ensure customer requirements are well-understood, accurately captured, and effectively implemented
- This is a highly collaborative role focused on understanding customer needs, documenting business processes, recommending best practices, and translating requirements into scalable configurations within the Sitetracker platform
- Engage directly with customers to gather, analyze, and document business and functional requirements
- Facilitate discovery sessions and requirements workshops with stakeholders at various levels
- Create detailed process documentation, including workflows, use cases, user stories, and data mappings
- Translate customer needs into clearly defined specifications for configuration or development within Sitetracker’s platform
- Collaborate with Solution Architects and Project Managers to ensure timely and accurate solution delivery
- Provide input and guidance on best practices based on industry knowledge and Sitetracker platform expertise
- Support User Acceptance Testing (UAT) by defining test cases, validating results, and managing feedback loops
- Serve as a trusted advisor to clients, ensuring that the Sitetracker solution aligns with business goals and drives value
- Participate in continuous improvement efforts for internal processes and methodologies
- Within 90 Days you Will:
- Complete Sitetracker’s onboarding program and become familiar with our platform, tools, and methodology
- Shadow customer discovery and implementation sessions to gain exposure to customer-facing projects
- Build foundational knowledge of Sitetracker’s key verticals (e.g., telecom, utilities, energy) and common use cases
- Begin supporting senior Business Analysts and Project Managers with documentation and research tasks
- Independently lead requirements gathering sessions with customers under the guidance of a Project Manager
- Document and model customer business processes, identifying gaps and opportunities for improvement
- Begin to own specific work streams within a customer implementation, including documentation, testing, and stakeholder communication
- Deliver value to your first customer project with measurable impact (e.g., completed deliverables, feedback from stakeholders)
- Within 180 Days you Will:
- Fully own the Business Analyst role on at least one active customer implementation project
- Be recognized by both internal teams and clients as a reliable partner and process expert
- Recommend best practices for process optimization and solution configuration based on prior customer engagements
- Begin mentoring newer team members or assisting with onboarding efforts
- Within 360 Days you Will:
- Serve as a strategic advisor to multiple customers across implementations or post-go-live engagements
- Consistently deliver high-quality business analysis and documentation that enables scalable solution delivery
- Contribute to internal process improvements, knowledge base development, or team enablement initiatives
- Be on track for expanded responsibilities, such as leading complex implementations, cross-functional initiatives, or mentoring junior analysts
Our take
Sitetracker offers companies in telecoms, energy, real estate, construction, and engineering a full-lifecycle project management platform. With big names like AT&T and British Telecom on its client list, it's clear the company is making waves in managing large-scale, complex projects.
With the infrastructure sector booming - think Smart Cities, high-speed connectivity, EV charging stations, and alternative energy - Sitetracker is in the perfect position for growth. While the company has steadily expanded since its launch, it's really picked up speed in recent years, fueled by industry growth. Its international expansion has been impressive, securing major contracts across Europe and beyond, and raising significant funding to continue its momentum,
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Sep 2022
$66m
SERIES D
Jan 2021
$42m
SERIES C
Total funding: $153m
Company HQ
Montclair, NJ
Leadership
Timothy May
(Co-Founder & CTO)Prior to co-founding Sitetracker in 2014, they were the Director and PMO at BD. They also spent 7 years at Glemser Technologies as the Director of Professional Services.
Giuseppe Incitti
(CEO)Joined Sitetracker in 2016 as CEO. Prior to that, they were the VP of Worldwide Operations at MongoDB, a Senior Director of Corporate Development at TIBCO Software, and an Equity Reseacher in Aerospace & Defense at Morgan Stanley.
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