Global Program Manager, Benchling
Northeast
$138.9-221k
Cloud-based platform for biotech R&D
Job no longer available
Cloud-based platform for biotech R&D
501-1000 employees
Job no longer available
$138.9-221k
501-1000 employees
Company mission
To unlock the power of biotechnology.
Role
Who you are
- Passionate about and experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently engage and build trust with scientific, informatics, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies
- You are highly accountable and able to thrive in a fast-paced environment. You have strong executive presence and succeed in a matrixed environment where you have accountability without authority
- At least 15 years client facing implementation, program leadership and/or consulting experience, with demonstrated record of successfully running large scale programs, ideally in the Life Sciences space
- Proven ability to lead 10+ person cross-functional post-sale teams to deliver transformational change with superior relationship, project management, organizational, and commercial skills
- Experienced in project management for multi-workstream enterprise SaaS deployments including scope management, budget control, project and executive reporting, and project financials
- Experience in services commercials including SOWs, budgeting, resourcing, and change orders
- Excellent interpersonal skills in verbal, written and presentation formats
- Ability to work at customer site, or in the SF or Boston offices based on customer and project needs
- BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar life science field preferred, or equivalent professional experience working with Life Sciences R&D processes and/or healthcare technology
What the job involves
- The GPM will coordinate implementation, customer success, and customer support efforts to ensure customers have a seamless experience post-sale
- Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more more global customers
- Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, adoption, and success plans that accelerate customer digital transformations
- Liaise with customer leaders and be known as a diplomatic, pragmatic partner, who operates with sense of urgency to effect a best in class customer experience
- Partner with GAM to ensure seamless customer experience and grow the account
- Support the development of implementation and other services proposals and contract negotiation
- Coordinate Customer Success and Support activities to drive customer value, adoption, and advocacy
- Partner with Product Management to maintain strategic engagement and alignment of customer needs with product roadmap
- You will help shape the long-term strategy and vision for the Global services business
- You will inspire your cross-functional account team to accelerate our growth within the world’s largest biopharma companies by delivering exceptional customer experiences
- You will be seen as a trusted advisor who has the customer’s best interests in mind, even when it means having a hard conversation
- You will mentor, coach, and champion your cross-functional account team as you help them grow their professional skills
- You will contribute meaningfully to running a profitable services business that doesn’t sacrifice quality or customer success in doing so
- You will be a respected cross-functional parter to our Sales, Solutions, and Product teams, known for fairly advocating for both the customer and for Benchling
Our take
As the pioneer of the R&D Cloud, Benchling offers a cloud-based informatics platform tailored for biotechnology. Its platform enables scientists across the globe to make breakthrough discoveries and bring next-gen biotechnology to market.
There’s a sincerity and consciousness to Benchling’s approach that stands out. This has led to the company being adopted by over 200,000 scientists from 1,000+ companies and 7,500 academic and research institutions globally (including 23andMe, Moderna, and the U.S. Department of Defense).
The rapidly advancing Biotechnology industry was at the forefront of the so-called “fourth industrial revolution”, with the industry driving $2 to $4 trillion per year of economic impact over the next 20 years.
Benchling has put itself in a position of immense value within the industry with its expanding offerings. And now, off the back of over $400 million in total funding, the company is seeing accelerated growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2021
$100m
SERIES F
Apr 2021
$200m
SERIES E
Total funding: $411.2m
Company benefits
- Competitive salary and equity
- Robust healthcare benefits
- Family-forming benefits
- Four months of fully paid parental leave
- Retirement benefits
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Sajith Wickramasekara
(Co-Founder & CEO)Sajith studied at MIT before spending 2 years as a Research Assistant at Duke University Medical Centre and Liquidia Technologies. They used this biotechnology understanding to found Benchling in June 2012, serving as CEO since.
Ashu Singhal
(Co-Founder & President)They previously co-founded Hotspots.io which was later acquired by Twitter in 2012. After this, became Staff Software Engineer at Twitter for 2 years, leaving to co-found Benchling.
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