Senior Customer Success Manager, Pure Storage
$97-207k
Data storage company
Job no longer available
Data storage company
1001+ employees
Job no longer available
$97-207k
1001+ employees
Company mission
To redefine the storage experience and empower innovators by simplifying how people consume and interact with data.
Role
Who you are
- 5+ years experience in a customer-facing, account management role
- 2+ years experience in a Customer Success role
- Prior experience in a Professional Services Consultant, TAM, Support or Sales Engineering (or similar) function nice to have...
- Experience in an enterprise data center environment is preferred, but not required for the right candidate
- Drive Value Realization: Orchestrate the end-to-back customer lifecycle—from high-touch onboarding to strategic renewals—ensuring customers maximize their investment in Pure’s "as-a-Service" model to achieve their specific business KPIs
- Act as a Strategic Advocate: Serve as the primary post-sales conduit for key accounts, translating complex customer needs into actionable feedback for Product Management and Engineering to influence the future of our subscription ecosystem
- Lead Executive Business Reviews: Own and facilitate monthly and quarterly strategic sessions with stakeholders and GSIs to align technical performance with corporate objectives, capacity planning, and long-term growth roadmaps
- Manage Critical Success Outcomes: Proactively identify and mitigate churn risks by leading issue resolution and escalations, while simultaneously identifying expansion opportunities that deepen Pure’s footprint within the customer’s data center architecture
- Shape the CSM Playbook: Contribute to Pure’s digital transformation by designing the scalable processes, tools, and programmatic frameworks that will define how we deliver a "Pure" experience to a global customer base
- We are primarily an in-office environment and therefore, you will be expected to work from the New York, North Carolina, California or Utah office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave
What the job involves
- As a Senior Customer Success Manager, you will be the strategic architect of the customer journey for our elite Evergreen//One and Evergreen//Flex subscription portfolio
- You will transform technical adoption into measurable business value, serving as the high-impact link between our customers’ vision and Pure’s cross-functional powerhouses in Engineering, Product, and Sales
- Your mission is to secure world-class retention and advocacy by ensuring our most complex global accounts don’t just use our technology—they thrive on it
- Drive Value Realization: Orchestrate the end-to-back customer lifecycle—from high-touch onboarding to strategic renewals—ensuring customers maximize their investment in Pure’s "as-a-Service" model to achieve their specific business KPIs
- Act as a Strategic Advocate: Serve as the primary post-sales conduit for key accounts, translating complex customer needs into actionable feedback for Product Management and Engineering to influence the future of our subscription ecosystem
- Lead Executive Business Reviews: Own and facilitate monthly and quarterly strategic sessions with stakeholders and GSIs to align technical performance with corporate objectives, capacity planning, and long-term growth roadmaps
- Manage Critical Success Outcomes: Proactively identify and mitigate churn risks by leading issue resolution and escalations, while simultaneously identifying expansion opportunities that deepen Pure’s footprint within the customer’s data center architecture
- Shape the CSM Playbook: Contribute to Pure’s digital transformation by designing the scalable processes, tools, and programmatic frameworks that will define how we deliver a "Pure" experience to a global customer base
Application process
- There is no application deadline and we accept applications on an ongoing basis until the job is filled
Our take
Named one of the top 50 Hottest Edge Hardware, Software, and Services Companies of 2022, Pure Storage is a data storage company that helps tech and software businesses leverage the continuous innovations of AI and machine learning through its storage solutions. From Roblox to NASA, many of Pure Storage’s customers are leaders in their fields.
After seeing rapid revenue growth in the early 2010s despite overall losses, Pure Storage’s 2015 IPO benefitted the company over the next half-decade, spreading losses with public trade. The risk especially paid off when many companies migrated to cloud services in the 2020s.
As data centers flew into the crosshairs of sustainable energy efforts, Pure Storage has remained on the right side of publicity through its Evergreen // One portfolio, a flexible consumption-based storage model for providers. In January 2023, Pure Storage reported continued subscription growth for this model and should continue on track as its hefty and influential client list evolves to meet sustainability goals.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2014
$225m
SERIES F
Aug 2013
$150m
SERIES E
Total funding: $474.9m
Company HQ
Santa Clara, CA
Leadership
John Colgrove
(CTO)Previously EIR at Sutter Hill Ventures, Fellow at Symantec Software, and Engineer at Amdahl.
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