Sales Compensation Analyst, Intercom
$120.3-139.8k
More information about location
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
$120.3-139.8k
More information about location
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- Bachelor’s degree in Business, Finance, Accounting, or a related field
- 3+ years of experience in sales compensation
- Strong analytical and problem-solving skills, with the ability to work with complex data sets and translate findings into actionable insights
- In-depth knowledge of sales compensation structures, quota assignment methodologies, and compensation audit processes
- Advanced proficiency in Excel and experience with compensation management software (e.g., Xactly, Spiff, or similar tools, preferably CaptivateIQ)
- Excellent communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization
- Strong attention to detail, with the ability to identify discrepancies and resolve issues in a timely manner
- Ability to manage multiple priorities in a fast-paced environment and meet deadlines
What the job involves
- We’re looking for an experienced Sales Compensation Analyst II to join our dynamic and collaborative team at Intercom.
- This is your opportunity to play a pivotal role in shaping and optimizing the sales compensation programs that power our high-performing sales organization
- In this role, you’ll tackle impactful projects like crafting accurate quota assignments for individual sales representatives, conducting critical monthly pay audits, managing exception cases, and delivering actionable insights through data-driven reporting.
- You’ll also have the chance to lead process improvements that elevate the efficiency and fairness of our compensation programs, making a tangible difference for our sales team and the business overall
- Quota Assignment: Oversee and manage the process of assigning sales quotas to individual sales reps, ensuring that quotas are aligned with company objectives and territory/account assignments
- Monthly Pay Audits: Perform regular audits of sales compensation data to ensure accurate and timely payments, identifying discrepancies and resolving issues proactively
- Exception Management: Act as the primary point of contact for addressing and resolving compensation exceptions, ensuring that issues are addressed in a timely manner and compliant with compensation policies
- Reporting & Analysis: Generate and analyze reports on sales performance and compensation metrics, providing insights into compensation effectiveness, trends, and opportunities for improvement
- Process Improvements: Lead and drive continuous improvements in compensation processes, recommending and implementing best practices to streamline workflows, increase accuracy, and reduce manual effort
- Cross-Functional Collaboration: Work closely with Sales Operations, Finance, People Operations, and other teams to ensure alignment of compensation structures, policies, and practices
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
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