Senior Account Manager, Bugcrowd

$64.3-71.1k

This position may also be eligible to participate in a discretionary bonus program or commission plan

Mid and Senior level

Remote from US

More information about location

Crowdsourced security platform

Job no longer available

Crowdsourced security platform

1001+ employees

B2BEnterpriseSaaSCyber SecurityCloud Computing

Job no longer available

$64.3-71.1k

This position may also be eligible to participate in a discretionary bonus program or commission plan

Mid and Senior level

Remote from US

More information about location

1001+ employees

B2BEnterpriseSaaSCyber SecurityCloud Computing

Company mission

To meet you where you are in your security journey, enabling you to proactively keep your digital business one step ahead of cyberthreats.

Job

Company

Role

Who you are

We’re looking for a customer-facing, organized individual with account management, customer success, and sales experience
Prior experience in Account Management or equivalent history of increasing customer satisfaction, adoption, and retention in the security space
Proven ability to drive the continuous value of our product
Familiarity working with clients and agencies of all sizes
Impeccable written and verbal communication skills
Prior experience in negotiating and closing sales deals at the executive level a plus
Prior experience in the information security industry (especially application security) is a huge plus
3+ years of relevant experience, preferably in information security
Experience with CRM, Customer Success, and Communications platforms such as Salesforce, Gainsight, and Tableau
You want to help and serve our customers: They win, so you win
You love the startup experience and working with security clients

What the job involves

Bugcrowd is looking for a Senior Account Manager to work with our B2B and B2C client base including some of the top brands and largest organizations in the world
This role involves working closely with Sales, Support, and Product teams to provide product and client feedback that directly affects our roadmap
The Account Management team is responsible for the implementation of Bugcrowd technology, and driving client satisfaction, and retention
Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our products and services
Develop, prepare, and nurture customers for advocacy
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Work to identify, develop, and negotiate to up-sell opportunities
Advocate customer needs/issues cross-departmentally
Program manage account escalations

Our take

Remote working has become a more permanent trend, resulting in new forms of cyberattack. Yet, most companies lack the resources and diversified skills to find hidden vulnerabilities before attackers do. Bugcrowd is setting out to fix this problem by connecting companies with “white hat hackers” who proactively search for vulnerabilities in a company’s system.

As the leading provider of crowdsourced cybersecurity solutions, the company’s ethical hackers prevented more than $27 billion in cybercrime between May 2020 - August 2021. The company has a number of high-profile customers, including Etsy, Tesla, Cisco, Pinterest and Twilio.

Bugcrowd has kept up this impressive momentum, raising considerable amounts of funding over the years. Its 2024 influx will empower the company to scale its platform, fuel innovation, and leverage strategic M&A opportunities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

11% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 8 rounds)

Nov 2024

$50m

LATE VC

Feb 2024

$102m

SERIES E

Total funding: $230.7m

Company benefits

Medical/Dental/Vision Insurance
401(k)
Stock Options
Flexible Vacation Time
Mental Health Days
Pre-tax Commuter Benefits

Company HQ

Financial District, San Francisco, CA

Leadership

Casey Ellis

(Founder)

Former CEO of Bugcrowd. Founder & previous Director of White Label Security. Current member of the CTI League, is on the Advisory Board at Flirtey, a Mentor at CyRise, and Principal at Tall Poppy Group.

Dave Gerry

(CEO)

Has been with the company since 2020, as an Advisor then COO before becoming CEO in 2022. They are also a Member of the Forbes Business Development Council and former CRO of NTT Application Security.

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