Customer Success Manager, trumpet
Founding US Hire
$100-130k
Plus bonus and meaningful equity
1+ day a week in office
Collaborative deal rooms and workspaces for sales and customer success teams.
Be an early applicant
Collaborative deal rooms and workspaces for sales and customer success teams.
21-100 employees
Be an early applicant
$100-130k
Plus bonus and meaningful equity
1+ day a week in office
21-100 employees
Company mission
Digital sales rooms that centralise buyer journeys and increase sales velocity.
Role
Who you are
- At least three years customer success/account management/sales experience
- An understanding of common B2B sales and CS process
- Ability to identify areas of growth within a customer account, managing renewals, and generally confident in opening, progressing and closing commercial conversations
- Clear evidence of ARR expansion in accounts you’ve owned
- Ability to identify customer needs and provide relationship management
- Ability to multi-task across multiple projects with internal and external partners - as well as prioritise tasks accordingly
- Superb interpersonal skills, including the ability to quickly build rapport with customers
- Build and nurture strong relationships with key decision-makers within our client organisations
- Comfortable presenting to different levels of seniority, in-person, online, and via webinar
- Proactive interest in increasing customer satisfaction and deepening customer relationships
- Thrive in a fast-paced startup environment, being able to context switch and a willingness to get involved in tasks outside of your day-to-day to ensure that trumpet can succeed
- Be a self-starter as your direct report and company founders will not be in the US full-time alongside you
- Have confidence in your own ability to make decisions without needing the crutch of a manager
What the job involves
- You’ll be establishing trumpet in the US. Meaning you’ll be empowered in building out the culture, help establishing the brand in the right circles and supporting in building a team of A-Players.
- Be the central point of contact for our US customers at trumpet, working with customers via email, chat, video call and in-person meetings - educating, enabling and supporting their use of our game-changing product in the sales world
- Manage customers from onboarding all the way through to renewal
- Identify, analyse and deliver new areas of expansion (upsell / growth) in your accounts
- Act as a trusted advisor to customers offering proactive and prescriptive advice, practical solutions and Sales/CS industry best practices/insights
- Use a customer outcome-driven strategy to ensure successful onboarding, adoption, retention, renewal and expansion of your customer accounts
- Track and drive higher trumpet adoption including G2 reviews and NPS scores
- Support the building of our knowledge bases (with written and video tutorials)
- Field customer queries through email, online chat (Intercom), Slack and teams
- Liaise with our product team - acting as the voice of customers to provide customer insights that allow us to discover new opportunities and prioritise features - as well as testing new product features
- Have a deep understanding of our customer behaviour to report back on trends, patterns and opportunities
- Attend relevant events and support the business in person as well as in-person customer meetings to help drive brand awareness and build a referral network of happy customers
- Get your customers to a point of joy and success that they’ll happily provide a testimonial
- Stay up-to-date with new Products in the CS space, and Sales/CS trends
- Grow and nurture the internal trumpet team in the US - building out a culture and supporting the hiring and education of new hires
Application process
- Submit a video with your application - talking through your CV and why you’d be a great fit for trumpet (you can use Loom or Vidyard for free)
- An initial phone screen (15 minutes), a chance to get quickly introduced and get aligned around your skills/wants
- Competency Interview (45 minutes), focused primarily on your approach to work, career goals, successes to date and your questions about trumpet
- Task - 1-2 hours take home task which will focus on your interpersonal skills and confidence in presenting
- Culture Interview (15x2), Meet one of your peers, and a chance to meet one of the trumpet founders to understand our vision, and ask any questions
Our take
trumpet is challenging the traditional approach to sales and setting out to lead the digital transformation of the whole B2B sales cycle. This is very relevant right now, with it being predicted that 80% of sales interactions will take place digitally by 2025.
trumpet sets itself apart by providing companies with collaborative, auto-personalised microsites. This enables them to pull in a buyers branding, track the deal to drive timely outreach, centralise information in one space, and get visibility over where buyers are engaging in the journey.
5000+ companies are already using trumpet, including Oyster, Payfit and Figma. The company seems set to pave the way for the digital transformation of B2B sales.
Freddie
Company Specialist at Welcome to the Jungle
Insights
60% female employees
Company
Employee endorsements
Challenging work
"As trumpet is a relatively young company, we are all working together, pushing to create this new and exciting product. This is of course..."
Funding (last 2 of 4 rounds)
Jul 2024
$5.1m
Seed
Apr 2023
$1.4m
Total funding: $8.7m
Company benefits
- The opportunity to join a disruptive startup at its earliest stages
- 25 days annual leave plus local bank holidays plus half day on your birthday
- Shared ownership - Being a part of our journey means you will own a piece of trumpet
- Regular company socials
- Windows or Macbook laptop
- $600 Professional development budget
- $600 Wellbeing budget
- 401k pension fund managed by Slavic, with a 3% company contribution.
- Trumpet pays 100% of the team member's health insurance premium. For the other insurances, trumpet will pay 100% of the team member's premium and 50% for their family (considering the dental standard plan value).
Company values
- We are restless and ambitious in the pursuit of growth
- We obsess over our users
- We always trust, respect and care for another
- We are brilliantly bold
- We are feedback focussed
- We inspire and take action using data
Company HQ
Westminster, London, UK
Articles
Leadership
Nick Telson
(Co-Founder)Co-founded DesignMyNight in 2010, which was later acquired by The Access Group. In 2020, they founded Horseplay Ventures, a Startup Playground for the new generation of founders. Nick has also launched the Top 10 Global Business podcast, Pitch Deck
Rory Sadler
(Co-Founder)B2B SaaS and Sales expert. Ex-Hotjar. Passionate about digitising archaic sales processes. Proud dad to Roo the cocker spaniel and found regularly running around football pitches
Andrew Webster
(Co-Founder)Exited Founder DesignMyNight ($30m) - built 3 SaaS products with over 15,000 customers. Prolific angel investor with over 50 investments across UK/US
Salary benchmarks
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Diversity, Equity & Inclusion at trumpet
Nick Telson (CMO)
- We deliberately commit to a culture of belonging and inclusion
- We presume good intentions in all of our colleagues
- We approach all conversations with the aim to work together on building a better world
- We have a zero-tolerance policy for any form of harassment, discrimination or bullying
- At trumpet we "Invite Everyone to Dance". Diversity alone is not enough
- Diversity is like being invited to a party, regardless of your background or identity
- Equity is ensuring everyone has appropriate transport to the dance, regardless of their starting location
- Inclusion is being asked to dance
- Belonging is feeling able to dance like nobody's watching (or feeling free not to, of course)
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