UX Research Ops Assistant, ManoMano
Apprenticeship, 1 Year
Online DIY, home improvement and gardening products
Job no longer available
Online DIY, home improvement and gardening products
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower people to shape their world in their own vision.
Role
Who you are
- The ideal candidate will have proven experience expanding, leading, and implementing UR processes & culture in order to support a user and customer centric mindset
- Additionally, the candidate will possess an exceptional ability to collaborate across large teams and influence stakeholders’ strategy with high impactful insights
- A self-starter who’s problem-oriented, strategic, passionate and thoughtful about their work
- Be able to manage multiple simultaneous projects with ease, a drive to take initiative beyond your normal duty; strong listening, organizational, and analytical skills; and a will and capacity to constantly learn new and developing research methods and analyses
- Full of empathy for users
- Eager to be part of a fun, fast-paced environment in a hyper-growth context
- Ability to challenge the status quo and envision innovative ways to look for problems
- Following a master’s degree or equivalent in service design, user experience, user research or similar Empathy towards users, with a strong willingness to understand their path, needs and difficulties
- A strong team player, collaborative and willing to find solutions
- Someone pragmatic and problem solving oriented
- Demonstrated sense of service
- Communication skills to be excellent in both verbal and written form (French and English)
- Familiarity with UX design & service design methodologies
- Usage of design tools such as Figma or Wireframing is a plus (not mandatory)
- Background in social sciences, cognitive science is a plus
- Familiarity with data (monitoring, tracking) & be able to consolidate information, exp. with google analytic or data analysis tools is a plus
What the job involves
- The Experience Design team✍️ is part of the Marketing department at ManoMano and work closely with Product and IT teams to imagine & deliver the new ManoMano experience for tomorrow
- We are looking for a UX Research Ops Apprentice to join the Experience Design team and work on our e-commerce B2B and B2C platforms for our users & customers
- This role reports to the User Research team and Head of Design
- Responsible for helping senior researchers conducting qualitative and quantitative studies by :
- 1- Coordinating with all the internal stakeholders to gather the useful information or data we already have to frame the project and adapt the methodology:
- Gather insights from previous research. Look for data from our website analytics tool (Amplitude etc) to understand or identify trends in terms of online user behaviours, gather qualitative customer feedbacks about the research topic in Chattermill.
- 2- Taking in charge the user recruitment to organize qualitative interviews, usability tests, concept test, focus groups... meaning :
- Extract from our users database the panel we will target by email
- Write the message that will make users want to take part in the study and explain in details how the study will take place and what we expect from them
- Follow the user recruitment process : organize an additional recruitment emailing if needed, confirm the appointments, make sure that the interview will take place in the smoothest way
- Send the incentive once the study is finished and track the results
- If the recruitment is done by an external partner to target specific users : explain the recruitment brief to the partner, make sure it is well understood and taken into account, follow the recruitment process and planning
- 3- Take part in studies by assisting senior user researchers : take notes during user interviews or user tests
- 4- After the study : help senior user researchers follow the way the teams take into account the recommendations and insights of the studies by :
- Creating a follow up document and share it to the teams identifying KPI, metrics or qualitative ways to measure how this insights enabled the company to upgrade and improve user experience
- 5- Play an active role in making user research shine among all the teams to make sure that business and Product decisions take into account users’ needs :
- Update our research depository and knowledge spaces to make sure they’re always up to date with fresh and relevant information that will be useful for teams
- Organize internal (IRL or remote) events among the company to share this knowledge and make some pedagogy about user research and user needs, under the supervision of senior user researchers
- 6- Support & work in collaboration with UX-UI designers, product team & Business owner to :
- Define the best product orientation based on the user needs & expectations
- Work on the discovery phase on the new evolution & accompany the ideas phase to validate the recommandation
- Be a user advocate and defend the user voice in the decision to have the right balance between business need, tech constraints & users feedback
- 7- Support the Research Team’s evolution by :
- Organizing creative internal events to favour the sharing of knowledge, experience and ways to improve our practices Update our research toolbox with useful and standards documents to facilitate and speed up the organization of studies
- Keep an eye on best practices, creative alternative ways of doing research, evolutions that should be worth sharing to senior researchers to make the team grow and get better !
Our take
ManoMano is an online marketplace for DIY, home improvement, and gardening products trying to capture the €400 Billion wide market for home improvement goods in the most wealthy European countries.
Innovation has been the key differentiator between ManoMano and other e-commerce outfits in the space. For example, ManoMano reached beyond a simple marketplace and became an advisory service with its ‘Manodvisors’ giving customers tips.
The company is seeking to invest more heavily in its product and build a better logistics infrastructure. Currently, the company doesn’t have its own warehouses or own any inventory.
While the ambition of the company demands respect, they must be careful not stretch too far in their attempts to vertically integrate in hope to dominate the home improvement market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$355m
SERIES F
Jan 2020
$144.1m
SERIES E
Total funding: $713m
Company benefits
- Hyper-growing start-up environment
- An international and agile company
- Annual choice of weekly remote rate: possibility of 0 to 5 days
- 5 - 7 weeks paid holiday
- Attractive family policies
- Health care coverage
- Paid volunteer time
- Apprenticeship and professional development
- Sponsorship of external conferences - organisation of internal and external Meetups
- "Crafternoons" Tech, every Thursday afternoon (share your knowledge, learn from others)
Company HQ
Ternes, Paris, IDF
Leadership
Philippe de Chanville
(Co-CEO)Prior to ManoMano, Philippe was an investment manager at Otium Capital, and an investment executive at Caledonia Investments.
Christian Raisson
(Co-CEO)Worked in London and Paris in finance at Deloitte & Groupe Smart&co. Also founded Planète Formation before ManoMano.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job