Customer Success Manager, Transfr
$80-100k
VR workplace training
Job no longer available
VR workplace training
201-500 employees
Job no longer available
$80-100k
201-500 employees
Company mission
To train the future of every industry and open up new opportunities for people across the globe.
Role
Who you are
- Strong prioritization and organizational abilities to manage all aspects of a $1M+/- book of business
- Exceptional personal skills to successfully communicate and negotiate with internal and external customers
- Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to customers
- Continuous learning mindset and detail-oriented approach to the Transfr mission to create jobs
- Proven track record of consistently exceeding objectives; self-motivated and driven by results
- Superior verbal and written communication skills
- Ability to manage customer relationships, guide strategic planning sessions, facilitate client training, and lead proactive check-ins and business reviews, and renewal discussions
- Excellent presentation, and negotiation skills
- At least 4 years of experience in customer success, educational sales, or client relationship management in EdTech
- Experience with SAAS renewals
- Based in or close to the TX region for easy travel to clients
- 30% travel required
What the job involves
- Develop the classroom to career pipeline through relationships with Transfr partners
- Identify the key outcomes for our customers, primarily the impact to job attainment and/or educational placement
- Create QBR and annual reports that demonstrate the value creation unique for each customer
- Deliver on 90%+ annual subscription renewals, maximizing clients' success with our products and attainment of clients' desired outcomes
- Manage customer relationships and become a trusted advisor for the customer
- Improve on business metrics to measure Transfr's impact, NPS, training likeability, and other metrics to provide Transfr with insight into the health of its customers relationships
- Monitor and remediate customer accounts that do not meet Transfr’s standard for health to ensure that customers are always satisfied with Transfr
- Become knowledgeable of Transfr’s solutions and service offerings, including implementation methodologies and advanced service offerings
- Establish and drive client and internal relationships and communication
- Expand Transfr's footprint in current customer accounts by driving product utilization and expansion opportunities with assigned accounts
- Work to ensure customer satisfaction with the Transfr product by anticipating customer needs, understanding the overall vision of their company, and helping stakeholders achieve success through the Transfr platform
- Maintain documentation on all aspects of customer accounts
Our take
In today's labor market, around 6 million Americans are out of work. Working populations suffer from wage and qualification inequalities, particularly among women, low-income families, and people of colour. Transfr was created to bridge the gap between work-based learning and classroom instruction so students can better develop their careers.
It is an immersive learning startup using virtual reality to simulate on-the-job training. Transfr leverages virtual reality to create simulations of manufacturing-plant shop floors or warehouses for training purposes. Transfr's solution has become even more relevant in recent years as an ongoing labour shortage has meant that employees in high-growth industries have to find new ways of reaching and rapidly upskilling promising new talent.
Because of this, virtual reality technologies are growing in popularity among employers and training providers. One of the biggest challenges for Transfr’s technology is the production costs of the VR simulations. However, Transfr is using the significant funding it has raised to reduce its production costs while simultaneously fine-tuning the quality and expanding the range of its simulations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2023
$40m
SERIES C
Jun 2022
$35m
SERIES B
Total funding: $88.1m
Company benefits
- Flexible Schedule
- Generous parental leave
- 401(K)
- Health, Dental & Vision
- Promote From Within
- Company Outings
- Company Equity
- Paid Sick Days
Company HQ
Yorkville, New York, NY
Leadership
Founding Board Member of nycTIES. Previously a Senior Operations Analyst at Neuberger Berman. Achieved an MBA from Carnegie Mellon Tepper School of Business. Founded LearnBop.
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