IT Support, Scale AI

• If you thrive in a dynamic environment, enjoy solving problems, and take pride in delivering thoughtful, high-quality support, we’d love to have you on the team
• The ideal candidate brings hands-on experience with modern SaaS tools, endpoint management, troubleshooting methodologies, and clear documentation practices paired with a strong customer-service mindset and a commitment to operating in a secure, mission-driven environment
• 2+ years of corporate IT experience
• Experience in administrating Google Workspace, Slack, Zoom, Okta, Azure AD/M365
• Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows)
• Familiarity with MDM Services preferably Jamf and Intune
• Familiarity with Zoom Rooms and the Zoom admin console
• Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them
• Security and Compliance-focused mindset

Desirable

• Scale AI is seeking a highly capable IT Support Engineer to join our IT team and deliver exceptional technical support across a secure, fast-paced environment
• In this role, you’ll be the frontline expert helping employees stay productive, troubleshooting issues, resolving requests, and keeping our systems running smoothly with a strong security-first mindset
• You’ll support day-to-day operations, assist with onboarding and offboarding, manage SaaS and endpoint configurations, and ensure employees have the tools and access they need to do their best work
• As part of a small, high-impact team, you’ll also help improve processes, maintain clean documentation, and contribute to ensuring reliable technical infrastructure
• Onboard and offboard employees, which includes: leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access
• Provide general IT support to all global Scale employees
• Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
• Own IT asset management and ensure accurate and actionable records are kept of required equipment
• Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management)
• Create and update technology documentation for internal IT teams and for Scale employees
• Must be willing to be in-office 100% of the time (5 days a week in Scale's NYC office - 1 World Trade Center)