Customer Success Analyst, H1
$52-65k
+ Stock options and variable commission
Platform connecting healthcare professionals
Be an early applicant
Platform connecting healthcare professionals
201-500 employees
Be an early applicant
$52-65k
+ Stock options and variable commission
201-500 employees
Company mission
H1's mission is to create a healthier future by delivering a platform that connects stakeholders across the healthcare ecosystem and encourages purposeful relationships.
Role
Who you are
- We’re looking for someone who is committed, proactive, and approachable, with exceptional organizational and project management skills
- You thrive in a fast-paced environment, manage multiple priorities with ease, and focus on setting both clients and teammates up for long-term success
- You have strong attention to detail and a genuine eagerness to learn
- You demonstrate grit, resilience, and tenacity, with a desire to grow and scale alongside the company
- You’re adept at balancing multiple projects and priorities across both technical and business stakeholders
- You’re a clear, confident communicator and presenter with strong executive presence
- You’re passionate about client success and building lasting relationships
- 1+ years of customer facing experience in the Life Sciences and/or Tech industry (Customer Success, Account Management, or Client Services role (healthcare or biopharma experience strongly preferred)
- Strong communication and presentation skills; ability to engage with stakeholders and users across all levels of an organization
- Proficient in G-Suite and Microsoft
- Comfortable assisting with other projects and duties as assigned
What the job involves
- Our Customer Success team is dedicated to building deep, meaningful relationships with our existing customers, helping them implement the H1 platform and realize the full value of our products and data offerings
- As a Customer Success Analyst at H1, you’ll onboard, train, and manage a broad portfolio of low-ARR accounts across our Medical and Clinical product lines
- You’ll also support the Customer Success team through user training, usage metrics and trend analysis, and the creation of standard client materials
- You'll serve as a trusted partner to clients—proactively identifying opportunities to deliver value and ensuring successful adoption of H1 solutions
- Collaborate closely with the Customer Success team, as well as Product, Sales, and other cross-functional partners, to represent client needs and influence product evolution
- Build strong, long-term relationships with clients by guiding them through onboarding, implementation, and account growth
- Define client-specific success criteria, goals, and KPIs, and support clients in achieving measurable outcomes
- Prepare monthly and quarterly client reports that highlight usage trends and key insights
- Effectively prioritize across multiple accounts and projects, ensuring deadlines and commitments are consistently
Application process
- Anticipated role close date: 12/8/2025
Our take
Contrary to an increased emphasis on data privacy globally, within the healthcare industry governments are pushing for more data transparency. Additionally, the increasing costs and difficulty of drug discovery requires healthcare organizations and pharmaceutical companies to be able to quickly connect to professionals and thought leaders with specific credentials or research history. H1 addresses these needs by allowing life sciences companies, hospitals, and healthcare systems to locate the professionals they need.
H1 is the world’s largest healthcare database. It acts a bit like LinkedIn for healthcare professionals, and has already built a network of more than 9 million users. It has also built a corporate client base of 250 enterprises which is able to access its data which spans more than 250 million patients and over 10 billion health care claims.
The company graduated from Y Combinator's accelerator program in January 2020 and capped off a successful year by closing a Series B funding round that December. In 2021, H1 worked to further expand the company into Europe and Asia. Following a successful 2022 Series C round the company is focusing on building out its data network and hiring additional talent.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2022
$23m
SERIES C
Nov 2021
$100m
SERIES C
Total funding: $187.2m
Company benefits
- Flexible work hours
- Commuter benefits
- Stock options
- Computer setup
- Work from home opportunities
- Health & life insurance
- Retirement options
- Unlimited PTO
- Flex Give & Flex Spend
- Impactful BRGs
Company HQ
Flatiron District, New York, NY
Leadership
Ariel Katz
(Co-Founder & CEO)Previously founded acquired online database, ResearchConnection, before co-founding H1.
Ian Sax
(Co-Founder)Ian has been building businesses for over two decades. He began his start up career at The Carson Group, where he built the firm's global people, institution, and shareholder platform.
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