Solutions Engineering Manager, Glean
West
$270-350k
Enterprise search and knowledge management
Open for applications
Enterprise search and knowledge management
201-500 employees
Open for applications
$270-350k
201-500 employees
Company mission
To bring people the knowledge they need to make a difference in the world.
Role
Who you are
- Pre or post-sales solution consultant experience in a rapidly growing software company
- Proven experience in people leadership, talent development, and performance management
- 5-7 years of SE experience: Managers typically have a proven track record of success in sales engineering, with experience working on complex deals and collaborating with cross-functional teams
- API and integration experience in a hybrid or SaaS environment
- Deep understanding of cloud architecture, security, and networking, including cloud and on-premise
- Deep understanding of integration architecture, including API expertise
- Hands-on experience with cloud technologies, particularly Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
- Cloud security, information security, and audit experience to represent technical and audit frameworks with customer stakeholders and executives
- Strong Technical Background: SEM must have a strong understanding of the company's products and services, as well as the technical skills to provide guidance and coaching to SEs and customers
- Project Management Skills: Managers must be able to balance multiple priorities and projects simultaneously, prioritize tasks, and allocate resources effectively
- Presentation and Communication skills: SEMs must be able to communicate technical information to non-technical stakeholders, both internally and externally
- Interpersonal Skills:
- Excellent active listening, communication, and professional presentation skills
- High emotional intelligence
- Project planning and execution capabilities
- Proactive and self-motivated
- Highly organized and detail-oriented
- Startup DNA + Do Whatever It Takes (DWIT)
- Data-driven mindset for assessing success and identifying opportunities for improvement
What the job involves
- About the role: Glean is looking for a talented Solutions Engineering Manager (SEM) to join our dynamic West Region team. As an SEM, you will be responsible for leading a team of solutions engineers (SEs) to ensure both prospects and Glean customers receive top-notch technical guidance and value.
- The West Solution Engineering Manager will be responsible for driving and improving pre-sales engagements, such as, technical discovery, custom product demonstrations, use case workshops, and pilots. Additionally, the SEM will be responsible for driving and improving customer adoption, growth, and business value of Glean’s transformational Work AI platform
- Develop and lead a high-performing team of solutions engineers, providing mentorship, guidance, coaching, and ongoing support
- Establish and maintain your role as a territory / segment’s primary technical advisor; think of yourself as the CTO of every customer relationship
- Work with your team of SEs as well as prospects and customers to connect to new data sources including custom integrations
- Leverage top sales methodologies and frameworks, like Command of the Message and MEDDPICC, to lead technical discovery and improve scoping, deal inspection, and technical and business value delivery
- Identify opportunities for expansion of Glean within customer install bases
- Collaborate cross-functionally (including, sales and services) to ensure priorities and expectations between Glean and the customer are aligned and executed
- Help troubleshoot, prioritize, and escalate issues for assigned customers, ensuring customer satisfaction and retention
- Partner cross-functionally with Product Management, Engineering, and Customer Support to drive customer satisfaction, and be the voice of the field to prioritize product enhancements
- Be an active member of the Glean customer technical community helping to drive industry recognition and best practices
Our take
Glean is an intuitive digital assistant which allows employees to search across all their apps and find the information and tools that they need more quickly.
With so many SaaS apps being used by modern day companies, overwhelm and inefficiency inevitably enter the equation. Glean’s search engine is proving popular for how it unifies and centralizes all these distributed tools and data.
It’s been quite a start to life at Glean, having only emerged from stealth in 2021, it received a $1 Billion valuation in early 2022, thus achieving unicorn status, and has received nearly $400 million in funding so far. The SaaS platform is already used by some major companies including Grammarly, databricks, and Rubrik.
That Glean was co-founded by a quartet with senior experience at Google, Microsoft, Uber, and Facebook stands the company in good stead. However, it’s the fact that its search engine is solving a new, but very real problem in the workplace that’s seen its popularity surge so quickly, which it’s likely to continue to do in the future. Its adaptability to include new AI capabilities to its platform, such as generative AI, has Glean well set to see further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2025
$150m
SERIES F
Sep 2024
$260m
SERIES E
Total funding: $805m
Company benefits
- Medical, dental, and vision for you and yours
- Competitive compensation and stock options
- 401k contribution
- Flexible work (3 days a week in the office), though we believe in folks working where they can be most effective
- Company events, from weekly happy hours to our annual company retreat
- Flexible hours, unlimited PTO, and company-wide winter break shutdown
- Transparent culture
- Learning and development stipend
- Free meals with lunch and dinner options every day
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Arvind Jain
(CEO)Former Engineer at Google and Microsoft. Is the co-founder of high growth startup Rubrik, which delivers data security and operational resilience for enterprises.
Piyush Prahladka
(Software Engineer)Prior to joining the co-founding team at Glean, they worked as a Senior Staff Software Engineer at Google, then as an Engineering Lead at Uber.
Tony Gentilcore
(Product Engineering Lead)Former Developer at At&T and TJC Labs. For ten years, served as a Senior Staff Software Engineer at Google, including a spell as Founder and Tech Lead / Manager of the Chrome Speed Team.
TR Vishwanath
(Engineering Lead)Before co-founding Glean, was a Principal Software Engineer at Facebook after spending eight years at Microsoft as a Software Design Engineer, then Principal Development Lead.
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