Senior Customer Onboarding Consultant, Voxie Inc
Franchise
$90-125k
Conversational AI text marketing
Open for applications
Conversational AI text marketing
21-100 employees
Open for applications
$90-125k
21-100 employees
Company mission
To turn conversations into revenue.
Role
Who you are
- 3+ years of hands-on experience in a consultative onboarding role, supporting large franchise / multi-location organization and/or enterprise-level customers co-developing communication strategies
- Bonus: prior experience at an early-stage SaaS company
- 2+ years experience in marketing technology, SMS for consumer communications, and/or email/digital marketing to act as a partner and enable customers to scale and grow with Voxie
- Proven ability to build and improve customer journeys/processes from the ground up
- Demonstrated project management experience, deploying multiple projects simultaneously in a fast-paced environment
- Stellar communication, presentation, and relationship-building skills and experience working with Marketing and IT executive leadership
- Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams
What the job involves
- As a Senior Customer Onboarding Consultant - Franchise, you will work with our largest customers to implement Voxie’s intelligent SMS platform
- You’ll leverage deep knowledge of Voxie’s solutions, a strong commitment to customer experience, along with your extensive experience with project management to ensure a seamless client implementation and set the foundation for a successful long-term partnership
- In this role you'll have the opportunity to independently lead projects, create/refine processes, and collaborate across all departments
- Proactively manage the implementation process from end-to-end to achieve customers'/Voxie’s target timelines and success criteria
- Deeply understand our clients customer journey, use cases/pain points and align them to Voxie’s solutions
- Define, document, and communicate customer workflows, including SMS copy/cadence, compliance best practices, integration requirements, Voxie technical workflows and more
- Maintain customer records by updating account information, meeting notes, and task status using project management tools and methodologies
- Communicate technical requirements and timelines to various internal/external departments and with multiple third-party vendors to ensure project progress
- Partner with our data team to ensure client ROI and satisfaction
- Build strong relationships with key customer stakeholders to effectively drive adoption of solutions and identify opportunities for future expansion
- Partner with Sales, Engineering, Customer Success, and Support to ensure seamless hand-offs
- Collaborate internally with key stakeholders to improve product offerings, troubleshoot customer issues, and provide feedback on product enhancements
- Play a key role in the development and documentation of processes and best practices
Our take
Text messaging is a versatile marketing strategy for brands, especially with mobile phone ownership and engagement on the rise. This issue, however, is how to manage large-scale engagement: the messaging needs to be on-brand, timely, and engaging. Voxie has developed an AI chatbot that works over SMS, helping brands engage customers more intimately and at scale.
The conversational AI market is getting crowded, certainly, but this could work in Voxie’s favor. Quiq, Futr, and Yellow.ai are among the many that have received substantial funding over recent years, but their focus (along with many emerging startups) is largely on the use of conversational AI in customer service.
Voxie’s use of AI to streamline the SMS marketing funnel is slightly different. This means that whilst it’s likely to benefit from the general upswing in business demand for the technology, it occupies a slightly different niche that insulates it from some of the competition.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 401K
- Company Offsites
- Healthcare
Company HQ
Alpharetta, GA
Leadership
Adam Waid
(CEO, not founder)Former CCO and COO of Emotive. Previous Advisor at Hamric Capital, UserIQ, an MetaCX. Worked at SalesLoft as a VP and at Salesforce as Director of Marketing & Customer Success.
Salary benchmarks
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