Customer Onboarding Manager, uberall
German Speaker, 1 Contract, Maternity Cover
Multi-location customer experience platform
Job no longer available
Multi-location customer experience platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower businesses to deliver great experiences to local customers.
Role
Who you are
- You speak at least English and German fluently and have excellent oral and written communication skills in both languages
- You have excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
- You have a minimum of 2 years of customer onboarding, implementation, or project management experience at a B2B software company, preferably in the areas of digital marketing, e-commerce, or IT
- You have strong organizational skills with the ability to handle multiple projects simultaneously
- You are proactive and self-motivated with a customer-centric mindset
- You have exceptional problem-solving and troubleshooting skills
- You are tech-savvy (knowledge of backend & API) and have experience with large datasets (Excel, SQL) and reporting tools (JIRA, Salesforce)
- If you have experience with Google Business Profile or Facebook Business Manager, that´s a plus
What the job involves
- As an Implementation Consultant at Uberall, you will play a vital role in ensuring the successful onboarding and implementation of our location management and marketing solutions for our clients
- You will collaborate closely with the Sales, Customer Success, and Product teams to understand client requirements and translate them into actionable implementation plans
- Your technical product expertise and exceptional communication skills will enable you to guide clients through the entire implementation process, from initial setup to transitioning to post-implementation support
- Own the progression, prioritisation and management of multiple implementations with different components and sizes running at the same time
- Collaborate with the Sales and Customer Success teams to understand client requirements and goals
- Develop and document implementation plans, including timelines, deliverables, and resource requirements
- Coordinate with internal teams to ensure seamless delivery of implementation projects and become an Uberall Product expert
- Conduct client training sessions and provide comprehensive product demonstrations
- Advise and assist clients with data ingestion, API configuration, and troubleshooting technical issues
- Ensure seamless transitions to our ongoing Technical Support team
- Proactively identify opportunities for process improvement and contribute to the enhancement of team implementation methodologies
- Stay up-to-date with industry trends and emerging technologies related to location marketing and digital advertising
Our take
Location-based services are now part of our everyday lives, but there are still gaps in the way location information interacts with accurate data. Uberall solves this problem by connecting companies with local customers through search and discovery, engagement and conversion.
Uberall helps brick-and-mortar companies to provide more accurate information about themselves across the apps that customers use to discover them. The company's impressive roster of customers now includes Hyundai, Pizza Hut and Lufthansa, as well as a raft of small- and medium-sized businesses.
This breadth of Uberall's customer base is a testament to the benefits it brings to businesses. The company continues to expand and diversify its services, both through acquisitions and platform development. An important integration with Apple Business Connect is also helping solidify its utility for clients, positioning the platform as a top choice for the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$115m
GROWTH EQUITY VC
Sep 2018
$25m
SERIES B
Total funding: $175.6m
Company benefits
- Corporate Shopping Discounts
- Dog Friendly Offices
- Home Office / Remote Work
- Language Courses (German & Business English)
- Flexible Working Hours
- State of the Art Hardware
- Personal Development Budget
- LinkedIn Learning & internal training
- Virtual Stock Option Plan (VSOP) and an Equity Plan (ESOP) for all eligible employees
Company HQ
Brunnenviertel, Berlin, BE
Leadership
David Federhen
(Founder & Board Director)Started out as a Strategy Consultant at Roland Berger, and previously founded Returbo.
Florian Hübner
(Founder & President)Previously worked as a Consultant at McKinsey, and founded Berlin Tech Meetup.
Anthony Foy
(CEO)Investor and Board Director at CloudSigma. Formerly CEO at Qredo, Workshare and SkyDox, as well as Group Managing Director at Interxion.
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