Revenue Operations Manager, Lightspeed
Customers
+ Share scheme
3-5 days a week in office
Point of Sale & commerce platform
Job no longer available
Point of Sale & commerce platform
1001+ employees
Job no longer available
+ Share scheme
3-5 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- Experience in analyzing customer funnels and go-to-market team performance and coming up with initiatives to drive performance improvement
- Creating process improvements to enable more efficient customer journeys
- Identifying areas for improvement and efficiency gain in systems such as Salesforce and creating requirements and briefing internal systems teams
- Managing multiple stakeholders from manager to SVP level
What the job involves
- We’re looking for a Revenue Operations Manager, Customers to join our Revenue Operations team in London
- You will be responsible for owning revenue operations initiatives in our EMEA region with support from our global teams
- Our revenue operations team is core to the success of our go-to-market functions and we require someone who will drive operational efficiency and strategic initiatives to support profitable revenue growth
- Working with the Director, Revenue Operations, Finance and regional leadership to provide regional forecasting and capacity requirements against budget
- Understanding key performance drivers of the business and identifying areas of improvement/optimisation including revenue-generating ideas, churn and cost-reduction initiatives
- Enabling the success of regional customer-facing teams through the correct utilization of tooling/systems and processes
- Build or brief relevant reporting or tooling requirements to support the region in achieving budget and goals
- Represent Revenue Operations in regional go-to-market projects
- Drive regular reporting cadences with regional leadership team whereby data/insights/trends are interpreted into actionable strategies and set in motion
- Provide feedback on customer collateral and revenue campaigns
- Build and present business models to support strategic regional initiatives
- Operationalising, incorporating and driving performance of new functions into the current go to market org
- Contribute and collaborate with the wider Revenue Operations team for global revenue initiatives
Salary benchmarks
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
35% female employees
7% employee growth in 12 months
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
JP Chauvet
(CEO, not founder)Co-founded Chardonnat and served as CEO of Atex and as Vice President of Sales and Marketing for both Nstein Technologies and IXIASOFT.
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