Customer Care Specialist, Toast

• You are driven with purpose to resolve solutions and act as a Toast expert to help Toast’s customers thrive
• You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite
• To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments
• Fluent / Bilingual in French and English
• 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience, such as Technical Support
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast-native hardware
• Strong communication, organizational, and influencing skills
• Experience answering incoming phone calls, chats and ticketing systems

Desirable

• As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions primarily from the phone
• Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers over the phone
• Perform troubleshooting and probing analysis with the customer regarding hardware, software, general billing inquiries, payment processing, and networking to guide them through the resolution process
• Conduct problem analysis to narrow the scope of issues, discover the root cause of errors, and effectively resolve issues
• Update and maintain accurate and detailed records of customer interactions via Salesforce, including the steps taken to resolve issues
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for next steps
• Partner closely with cross-functional teams (Restaurant Success, Onboarding, Sales etc.) to escalate and resolve more complex issues
• Take ownership of learning about Toast’s ever growing suite of products to provide the best assistance to our customers
• Start Date: 11/17/2025 - Training is 6 weeks on-site in the Dublin office. There is no PTO allowed during training. After training, your schedule may include weekends, holidays and nights