Senior Solutions Engineer, PAIR Finance
AI Voicechat
Office located in S&U Zoologischer Garten, Berlin
AI-driven debt collection management
Job no longer available
AI-driven debt collection management
201-500 employees
Job no longer available
Office located in S&U Zoologischer Garten, Berlin
201-500 employees
Company mission
To manage open claims efficiently without putting a strain on customer relationships.
Role
Who you are
- 5+ years of relevant experience in a process- or IT-oriented field (e.g., process management, product management, or IT development), a degree in Computer Science, Business Informatics, Economics, or a comparable field
- Knowledge of AWS Connect, AWS Lex, AWS CloudWatch, and CRM tools like Zendesk (or knowledge of similar tools like Cognigy, Aircall)
- Proficient in analyzing large datasets, setting up and maintaining dashboards and reports—for instance, via Grafana, CloudWatch, or Power BI, solid knowledge of Python and SQL and a strong grasp of fundamental programming concepts
- Ability to document and model processes, e.g., using BPMN or other structured notation methods, to create clear and traceable workflows
- Mandatory business fluency in English, German skills are a plus
Desirable
- Expertise in Machine Learning and Data Science
- Basics in User Experience (UX) Design for Conversational Interfaces
- Experience with Generative AI (GenAI)
- Basic Knowledge of Compliance and Data Protection
What the job involves
- We’re hiring a Senior Solutions Engineer (m/f/d) to revolutionize customer service with automation and AI
- Your role will focus on designing smart automation tools that make customer interactions seamless and efficient
- You’ll work closely with both technology and customer experience teams to shape the future of service delivery
- You’ll configure and optimize call flows in AWS Connect to ensure efficient routing of incoming calls, improve operational quality (e.g., metrics like Average Handling Time and Abandoned Ratio), and reduce customer service costs. You’ll analyze and resolve issues in the relevant tools and work closely with the AI workflow team to further optimize processes
- You’ll integrate new technologies, such as chat-, voice-, and WhatsApp bots, into our existing customer service infrastructure (e.g., Zendesk and AWS Connect) to automate incoming customer inquiries by phone and in writing
- You’ll keep up with trends and technologies in Conversational AI, AI agents, AI bots, and Natural Language Processing (NLP) and implement them in our processes
- Through analysis of large datasets and creation of relevant dashboards (e.g., in Grafana or CloudWatch), you’ll identify opportunities for process improvement and initiate actions to continuously increase service efficiency
- You’ll be responsible for managing and continuously optimizing our CRM tools and systems to ensure seamless workflows and optimal data integration
Our take
Flexible payment options are essential for reaching as many customers as possible, but methods such as "buy-now-pay-later" often lead to payments never being made. In this event, businesses generally resort to debt collection agencies, but this can come across as intimidating, damage customer relationships, and prevent overdue customers from returning.
PAIR Finance leverages artificial intelligence to analyze customer interactions and behavioral data during the debt collection process in order to identify how to make customers more open to payment of their debts. The company also provides industry-specific services for credit scoring, portfolio purchasing, and customer retention, custom-designed for eCommerce, banking, energy and other industries.
Debt collection is a process that has remained stagnant for decades, so PAIR Finance has found a unique niche in the market. By investigating what makes customers avoid paying their debts, and using machine learning to develop frictionless debt collection strategies, it is set to make real change in the sector as it expands to more European locations.
Steph
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2020
$2.4m
EARLY VC
Dec 2017
$5.4m
SERIES A
Total funding: $9.9m
Company benefits
- Company pension and other benefits to add up to an excellent all-round package
- Flexible working hours and 28 days leave a year for a healthy work-life balance
- Good pay for strong performance
- An international team of professional colleagues and strong experts making up an inspirational network
- Team events for a successful team
- Individual development opportunities and a transparent, nurturing feedback culture for your own personal career path
- Challenging, varied tasks along a steep learning curve
- Modern office with fresh fruit, muesli and drinks to create a pleasant working environment
Company HQ
Charlottenburg, Berlin, BE
Leadership
Stephan Stricker
(CEO & Founder)Experienced as Member of Board and Managing Director for nevaly between 2016 and 2017. Co-founded PAIR Finance as CEO in 2016.
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