Director of Renewal Sales, ServiceNow
EMEA South
Office located in Issy Les Moulineaux, FR
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
Office located in Issy Les Moulineaux, FR
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 10+ years of progressive experience in Renewals, Sales or Customer Success leadership – preferably in a SaaS environment
- 3+ years success leading a team or other managers
- Experience scaling teams
- Experience creating employee-focused programs to increase engagement
- An understanding of enterprise software selling processes
What the job involves
- The Director, EMEA South Renewals will partner with Sales to guide conceptualization and implementation of region/area renewal strategies and secure sustainable renewal pipeline with enterprise level customers
- You will lead a renewal team, partnering with multiple Sales leaders to develop the renewal strategy and processes
- Renewals are the life blood of a SaaS company's revenue stream and the Renewals leader will focus on the achievement of renewals targets while keeping a teaming approach in their engagement with EMEA South Account Sales leadership
- Partner with Renewals leaders on refining our renewals strategy and engagement with Sales teams
- Ensure that Renewal procedures are understood and implemented across the teams
- Manage the renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals
- Partner with Sales leadership to ensure understanding of our go-to-market for sales/renewals programs
- Provide role clarity for team members and link departmental goals to the larger organization
- Provide summaries of performance metrics that help the sales organization focus on renewals execution, customer success and account planning for the renewal
- Engage with the operations team to establishes analysis of trends and performance to identify greater efficiencies and achieve operational excellence
- Work with our Professional Services and Alliances/Channels team to increase growth and expansion through our partners
- Assist Sales or Renewals reps and leadership with renewals negotiations
- Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success and Finance
- Partner with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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