Product Manager, Lastminute.com

• Proven experience in product management, particularly in post-sales or customer service-focused roles
• Strong understanding of customer needs and behaviors, especially in the travel or e-commerce industries
• Strong analytical skills and experience using metrics to make data-driven decisions
• Excellent communication and collaboration skills, able to build relationships across functions and departments

Desirable

• You will be responsible for a key part of the Service Management team, focusing on enhancing the post-purchase customer experience. As a Product Manager on the SM team, your primary responsibility will be to ensure a seamless experience for customers from the moment they complete their booking until the moment they return from their trip
• You will work on improving customers' travel experiences by providing assistance when needed, offering helpful information, and ensuring their needs are met throughout the journey. One of your goals is to ensure our customers feel supported and informed at every step of their post-purchase journey
• The other goal will be to support post-sales efforts by implementing efficient flows to ensure that all customers are aware of a broad portfolio of products they can add to their trip, enhancing their experience
• Leverage key metrics to drive decisions and continuously improve the customer experience
• Conduct extensive product research to understand customer needs and identify opportunities for improvement
• Collaborate with internal teams to enhance the post-sale process and support product offerings for customers
• Work closely with stakeholders across departments, including marketing, sales, customer service, and tech teams, to ensure a customer-centric approach
• Drive alignment with the development team, UX/UI designers, and other relevant departments in an agile environment to deliver user-friendly solutions

• HR interview (10-30 minutes)
• 1st interview (Manager): soft skills + technical knowledge
• Test step online or offline
• 2nd interview (Manager + team member): Test review
• Only for senior roles: final meeting (30 mins) with the Director