Strategic Operations Senior Manager, Crunchyroll
Communications, Contract
Pay Range $70 - $85 USD
Streaming service for anime and manga
Be an early applicant
Streaming service for anime and manga
1001+ employees
Be an early applicant
Pay Range $70 - $85 USD
1001+ employees
Company mission
To create experiences for anime and manga fans, and to enable them to connect through the content they love.
Role
Who you are
- Ideal candidates will have a proven track record of collaborating cross functionally and has partnered deeply with stakeholders at all levels
- 8+ years of experience, with at least 3 years focused on operations, project management, or strategic planning within a communications or marketing environment
- Proven experience managing significant departmental budgets and navigating corporate procurement processes
- Expert proficiency in project management tools such as Asana and Microsoft Project
- Experience working across international teams and time zones, with the cultural fluency to support effective collaboration, planning, and operational coordination across regions
- Prior experience supporting executive-level leadership in a global organization
- Experience managing multiple high impact initiatives simultaneously in a collaborative and autonomous environment
- Experience working in a dynamic environment with the ability to respond to crisis situations
- Bachelor’s degree in Communications, Business Administration, or a related field
- Passion for anime, pop culture, and the entertainment industry, along with familiarity with Japanese culture, is a plus
What the job involves
- The Strategic Operations Senior Manager will serve as the strategic "engine" of the Communications department, ensuring operational excellence across global external and internal functions
- Reporting directly to the Senior Vice President (SVP) of Communications, this individual will bridge the gap between high-level strategy and day-to-day execution
- You will be responsible for streamlining workflows, managing the department’s financial health, and building the systems that allow our storytellers to do their best work
- You will be a trusted partner to the Communications leadership
- The Crunchyroll Communications team is a group of passionate publicists and communications professionals who love talking about anime, our brand, our employees and the broader streaming entertainment industry. We’re storytellers, and we connect our passionate fans to the content and fan-centric touchpoints they love (SVOD, theatrical, events, games, merchandise, and more)
- Executive Support: Assist the SVP of Communications with HR planning, organizational design, and day-to-day departmental management
- Performance Metrics: Establish and track key performance indicators (KPIs) through standardized weekly and monthly reporting dashboards
- Strategic Presentations: Lead the building of presentations and decks for internal and external leadership sessions, translating complex data into actionable insights
- Budget Management: Develop, monitor, and manage the annual communications budget, providing regular financial forecasts to leadership
- Invoicing & Accounting: Process all purchase orders and invoices, conducting regular check-ins with Finance and Accounting to ensure timely reconciliation
- Contract Oversight: Partner closely with the Legal department on the creation, review, and execution of contracts for vendors and agencies
- Vendor Management: Oversee procurement processes and maintain relationships with external consultants to ensure cost-effectiveness and quality
- Operational Infrastructure: Design and implement scalable team systems and tools to enhance productivity
- Team Culture: Plan and execute team-wide meetings, offsites, and planning sessions to ensure clear objectives and a cohesive culture
- Special Projects: Lead high-priority cross-functional projects as assigned by the SVP to address emerging business needs
Our take
In recent decades, anime - encompassing Japanese, Korean, and Chinese animation has transitioned from a niche interest to a formidable industry, boasting a global market worth approximately $30B. Despite this growth, distribution has historically posed challenges, with series and films often reaching overseas audiences through disparate channels, if at all. Crunchyroll emerged to address this issue by consolidating the largest collection of anime into a single streaming service.
Sony's acquisition of Crunchyroll in 2021 for $1.75B expanded the platform's reach, integrating Sony's extensive animation library into its offerings. This move also positioned Crunchyroll for heightened competition against streaming giant Netflix, known for its substantial investments in anime production and acquisition. Currently, Crunchyroll maintains an unrivalled library of anime content, boasting over 44,000 episodes, attracting over 21M paying subscribers.
While Crunchyroll initially offered a free, ad-supported tier to its vast community, it appears poised to phase out this option, transitioning to a subscription-based model for all new series. Despite this shift, the platform has implemented a global reduction in fees to stimulate subscription uptake. The success of this strategy remains to be seen, but past experiences with companies like Hulu suggest that it may drive subscription growth and mitigate piracy
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2010
$0.8m
EARLY VC
Feb 2008
$4.1m
SERIES A
Total funding: $4.9m
Company benefits
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually
- Flexible time off policies allowing you to take the time you need to be your whole self
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
Company HQ
Miracle Mile, Los Angeles, CA
Leadership
Kun Gao
(Co-Founder & CEO)Co-founded Crunchyroll in 2006 and served as CEO/General Manager/Board Member until 2018. Previously the founder and CTO of Frappr.com as well as a Product Engineer at HOT or NOT.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 24 more jobs at Crunchyroll