Graduate Customer Success Manager, Canonical

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally

Desirable

• This role is a first step in the CSM organisation. Primarily focusing on the Tech segment, including the store customers, you will also have a the portfolio assigned. Ubuntu is chosen by thousands of new users every month
• Through collaborative problem solving and participation in campaign efforts, you will connect with a large range of users of Canonical’ products and identify our future champions
• A strong focus on supporting customers by finding solutions to ticket requests
• Enrich documentation about problem solving, Q&A, onboarding materials
• Drive campaigns targeting multiple customers through digital touch-points and activities
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team