Head of Financial Planning & Analysis, TalkTalk
FP&A, 1 year FTC
2-5 days a week in office (Salford Quays, Manchester or Finsbury, London)
Broadband, mobile & TV provider
Be an early applicant
Broadband, mobile & TV provider
501-1000 employees
Be an early applicant
2-5 days a week in office (Salford Quays, Manchester or Finsbury, London)
501-1000 employees
Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
Role
Who you are
- We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work
What the job involves
- The Head of Financial Planning & Analysis (FP&A) is responsible for leading the financial planning, forecasting, and performance insight for the TalkTalk Consumer
- This role provides strategic, commercial, and operational decision support to the Consumer Leadership Team
- In addition to core FP&A responsibilities, the role oversees Operational Planning ensuring accurate forecasting of acquisition and base activity
- Financial Planning & Forecasting
- Lead the Consumer budgeting, forecasting, and long‑range planning cycles, ensuring accurate, timely, and well‑challenged financial outputs
- Own the Consumer P&L, delivering insight into revenue, cost, margin, and cash impacts
- Provide scenario modelling, risk/opportunity assessment, and data‑driven recommendations to support strategic decision‑making
- Ensure alignment between financial forecasts, operational plans, and commercial strategy
- Performance Reporting & Insight
- Produce high‑quality management information, including weekly trading reviews, monthly performance packs, and executive reporting
- Drive actionable insight into key business drivers such as customer volumes, churn, ARPU, cost-to-serve, and operational efficiency
- Partner with commercial, operations, trading, and product teams to interpret performance trends and drive corrective actions
- Operational Volume Planning & Activity Forecasting
- Lead the development of end‑to‑end operational volume forecasts across the business
- Integrate trading, marketing, retention, and product activity into a unified operational activity plan
- Ensure accurate forecasting of customer demand, contact volumes, workflow transactions, CPE requirements and field visits
- Collaborate with Workforce Management and Operations leaders to support optimal resourcing and service level delivery
- Provide clear insight on cost-to-serve impacts and identify efficiency opportunities
- Business Partnering & Strategy Support
- Act as the trusted finance partner to Consumer Leadership Team members
- Challenge and influence cross‑functional teams to drive financial discipline and sustainable performance
- Leadership & Team Development
- Lead, coach, and develop an inclusive, high‑performing FP&A and planning team
- Foster a culture of continuous improvement, analytical excellence, and strong business partnering
- Champion the use of data, analytics, and automation to improve forecasting accuracy and insight quality
Our take
TalkTalk is a connectivity provider serving 4 million customers. Originally founded as a subsidiary of Carphone Warehouse, it was demerged as a standalone company in 2010. TalkTalk boasts a number of firsts in the industry; including launching free calls between its customers, providing a whole-home filtering service, and bringing WiFi 6 router technology to the UK.
In hopes of optimising the experience of its broadband customers, TalkTalk has partnered with DZS, which is a leader in access and optical edge infrastructure and cloud software solutions. TalkTalk will leverage the market-leading technologies of DZS, including DZS CloudCheck and Expresse Cloud EDGE, towards reducing call escalations, minimising equipment replacements and shortening call handling times.
In 2022, TalkTalk acquired rival SSE from Ovo Energy, in order to bolster its customer portfolio. Rumours of its own acquisition by Virgin Media O2 followed that same year, though the deal did not come to fruition. The company also agreed a partnership with Telecom Acquisitions, the manager of a number of broadband ISP brands and products, which includes TalkTalk securing the controlling stake in the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Company pension scheme
- Private medical insurance
- Income protection and life assurance
- We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work
- We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them)
- We run lots of wellbeing initiatives throughout the year to support your financial, physical, mental and lifestyle wellbeing
- We offer 18 weeks’ fully paid maternity leave and 4 weeks’ fully paid paternity leave when the big day arrives. The same applies for adoptive leave too. And, if you’re a grandparent, we’ll also give you a day off to spend time with your new grandchild
- You’ll get the chance to join one of our employee networks, such as Talk Pride, Women in Tech, Wellbeing or Neurodiversity communities. From arranging events like monthly coffee mornings to providing support, our communities are there for you
- We want to recognise the people that go above and beyond, and display our company values — we do that in a number of ways, from a simple thank you, to experience days
- Plus, you’ll have your birthday off, fully paid, every single year!
Company HQ
Salford, UK
Leadership
James Smith
(CEO)Previously CEO at PXC, CFO at Capricorn Energy, Director at Rothschild & Co and was the Vice President of Merrill Lynch International.
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