Senior Technical Account Manager, Extend

• 5+ years of customer-facing experience in a technology, consulting, or financial services company
• 5+ years experience with back-office OMS and ERP systems
• Excellent communication skills and ability to clearly explain technical concepts and solutions to partners
• Ability to own what you are building and see it through from end to end
• Strong problem-solving skills and curiosity to dive deep into industry-specific details
• Ability to perform in a high-energy environment with dynamic job responsibilities and priorities

Desirable

• Provide end-to-end guidance for new and existing merchants, including leading new feature calls, optimization discovery sessions, and working collaboratively to understand and resolve merchant issues
• Foster long-term business relationships by ensuring the smooth execution of integration and optimization initiatives with partners and brands
• Project manage and demonstrate a deep understanding of the Extend-merchant partnership, consistently providing internal and external stakeholders updates
• Lead new feature enablement and become an SME for the merchant success and onboarding teams
• Deliver proactive communication and a consultative experience by understanding current merchant priorities
• Work closely with growth strategy and solution architecture on day-to-day operational processes and alert leadership when anything is off-track throughout the implementation or optimization process
• Suggest feature and product enhancements to our product & engineering teams