Resident Customer Support Engineer, VAST Data
4-5 days a week in office (Sunnyvale, CA)
All-Flash File and Object Storage solution
Be an early applicant
All-Flash File and Object Storage solution
501-1000 employees
Be an early applicant
4-5 days a week in office (Sunnyvale, CA)
501-1000 employees
Company mission
To bring an end to decades of complexity and application bottlenecks.
Role
Who you are
- Work onsite 4-5 days per week at the customer office/site
- Ability to manage own time
- Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world
- Overall 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Knowledge and working experience in common Linux system administration tasks and Linux OS in general
- Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
- Scripting and programming - bash scripting is required, and familiarity with one or more programming languages
- Significant experience required in the areas of file systems and scale-out NAS Implementation
- In-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent business written and verbal communication and presentation skills
- An advantage to candidates that have hands-on lab and hardware management experience
- An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up
- MS or B.Sc. in CS, CE, EE or related fields
- Ability to travel. To be successful in this role, you will need to travel around 20% of the time
- Be flexible. We’re a growing company. Your responsibilities will change and evolve based on the needs of the business
- Team player. Don’t be a jerk. Disagree and commit
What the job involves
- VAST Data is looking for a Customer Support Engineer to join our growing team!
- This is a great opportunity to be part of the fastest-growing infrastructure company in history. In just a few short years, we’ve shaken up the industry by challenging traditional architecture models and introduced a revolutionary set of storage possibilities through our Universal Storage platform
- Our success has been built through incredible leadership and motivated employees who want to leverage their skills & experiences to make a real impact. This is an opportunity to be a key player at a pivotal time in our company’s growth
- As a Resident Customer Support Engineer you will be regarded as a VAST Data product expert. You will be responsible for handling daily operations, managing escalations, and working directly with your customer. The main responsibilities include working support cases, answering questions in Slack, and managing escalations
- Your work will span a myriad of applications and use cases, including machine learning high-performance computing, artificial intelligence applications, and others
- You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team. This role is located at the customer site
- Become a VAST Data product expert
- Be accountable to complete daily technical operations and manage escalations
- Build rapport and establish a good relationship with the customer - be a trusted advisor to the customer’s technical team
- Work support issues to full resolution and closure (requires working directly with customers and engineering teams)
- Perform customer installations, upgrades, expansions and field maintenance procedures
- Lead and coordinate regular monthly and quarterly customer review meetings
- Make the product better by submitting feature requests and bugs
- Identify opportunities for customers to fully adopt and use VAST features
Our take
Data is changing. It floods into organizations with a volume and velocity previously unseen in enterprise IT. However, transforming that data into business-impacting insights stresses common storage systems that are based on archaic architectures. VAST Data's all-flash data platform addresses the challenges and compromises of scale, performance, efficiency and cost, to better meet the demands of today’s data-deluged and AI-powered enterprises in a new era of machine intelligence.
VAST's average customer manages approximately 12 petabytes of data with its technology. The company's average deal size is approximately $1 million, but it has several customers with over $10 million invested. The company more than doubled its customer base in 2021.
The company has found success across a range of verticals, from quantitative analysis to life sciences. The market for data platforms for deep learning is expected to become a $280 billion market by 2030, and since its Series E funding, VAST has the financial comfort to continue product development and refinement which will help it consolidate its impressive market-leading position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2023
$118m
SERIES E
May 2021
$83m
SERIES D
Total funding: $381m
Company benefits
- Health, vision and dental coverage including flexible spending accounts
- Work from home opportunities
- Unlimited vacation
- Pre-tax commuter benefits
Company HQ
Theater District, New York, NY
Leadership
Renen Hallak
(CEO)BA and an MSc in Computer Science. Prior to founding VAST, they led the architecture and development of an all flash array at XtremIO as VP of R&D.
Shachar Fienblit
(Chief R&D Officer)BSC in Computer Software Engineering. Prior to Co-founding VAST, they were the VP of Engineering at Kaminario before being promoted to CTO.
Jeff Denworth
(VP of Products & CMO)Prior to Co-founding VAST, they were the SVP of Marketing at CTERA Networks and DDN Storage.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 33 more jobs at VAST Data