UX Research Operations Specialist, DonorsChoose

• The ideal candidate is a mission-driven self-starter who is eager to develop and execute the day-to-day operations that support our research practice
• You have 1-3 years of experience in research operations, project management, or a related role
• You are passionate about education, equity, or social good
• You are excellent at organizing and managing multiple projects simultaneously
• You are a strong communicator with interpersonal skills and a collaborative mindset
• You are tech-savvy, quickly learning new tools and systems. Proficient in Google Sheets and/or Excel
• You are a creative problem-solver, eager to find solutions to obstacles that minimize effort and maximize impact
• You are an independent contributor but aren’t afraid to seek help when needed

Desirable

• UX Research sits on the Product Team team, doing important mission-driven work to help address educational inequity in US public schools
• Our research informs the digital products that are used by tens of thousands of teachers, donors, partners, and others, helping to create useful and usable experiences across our ecosystem
• The UX Research Operations Specialist will coordinate the logistics that drive user research initiatives at DonorsChoose,playing a pivotal role in establishing efficiencies that make our research more effective
• This role will focus on managing participant recruitment, streamlining research processes, and ensuring that our learnings are up-to-date and accessible to our colleagues
• Identify and recruit diverse samples of participants for user research studies
• Oversee participant incentives, manage consent forms, and maintain participation records using our business analytics tool
• Work closely with UX researchers and stakeholders to establish recruiting criteria, draft screeners, and prepare participants for studies
• Coordinate logistics for user research activities, including scheduling sessions and providing necessary resources to stakeholders
• Keep track of expenditures in order to inform incentive and tooling strategies
• Set up studies using Qualtrics, UserTesting, and other research tools; maintain study documents, book session spaces, and track progress on Trello
• Organize and maintain research data, including participant information, session recordings, and research findings
• Ensure seamless access for stakeholders to live sessions and recordings, and systematically process findings into our research repository for future reference
• Develop and maintain standard operating procedures for research processes to ensure consistency and quality across all projects
• Identify and implement operational efficiencies that enhance the research team’s performance, such as optimizing recruiting methods, redesigning tracking systems, and standardizing research templates